Distribution Supervisor

BASIC PURPOSE AND SCOPE OF POSITION

Provide customer service, maintain product availability, and supervise distribution personnel to effectively and efficiently distribute parts to assigned division dealer network.

• Provide support to dealers by responding to inquiries (via phone, email, and fax) regarding product availability, dealer order status, product applications, and compatibility.
• Resolve shipping issues/problems and track inbound and outbound shipments.
• Assist Sales and other department personnel in locating equipment and kits, answering questions regarding product availability and price, and resolving problems with invoices and equipment.
• Allocate products to dealers as assigned by Regional Sales Managers.
• Monitor and control inventory levels within assigned division through accurate processing (invoicing) of shipments, physical inventory, and adjustments as required.
• Provide supervision to assigned Distribution Department employees, including distributing and reviewing work, training, and coaching.
• May perform duties of Distribution Manager in his/her absence.

Special projects may include attending National Dealer Meeting to supervise order writing team.

Associate’s degree or equivalent and 3 to 5 years related experience. Experience in the agricultural equipment industry preferred.

• Excellent customer service skills, including the ability to remain diplomatic in argumentative situations.
• Effective verbal and written communication skills.
• Good organizational skills including the ability to multitask.

Must be able to read, write and communicate in English.

No equipment operation required.

Typical office environment; requires walking, standing, and sitting at a computer.

This position ensures employees are properly trained and retrained as necessary, provides clear direction and instruction, listens for clarification, and interacts daily with employees. It requires attendance at meetings or specialized training, including off‑site training, as necessary.

• Conserves Department/Division and Company resources.
• Dependable and punctual with regular and consistent attendance.
• Orients and mentors new staff, provides ongoing training of staff and schedules regular meetings to ensure good communication in the work group.
• Manages time, attendance and schedules to ensure that the Section/Department is fully functioning on a daily basis and that work in the Section/Department is accurate and is completed on time.
• Monitors individual performance and provides timely feedback to employees.
• Has a good knowledge of Department/Division processes and ensures that unauthorized deviations are corrected immediately and adapts quickly to changes within the Department/Division/Company.
• Has a good knowledge of Company policies and procedures (Employee Handbook) and applies them fairly and equitably.
• Responds quickly and positively to questions and concerns from employees.
• Sets a good, positive example to subordinates in the workplace.
• Provides timely feedback as necessary regarding employee performance, whether positive or a need for counseling.
• Provides input to Manager regarding performance evaluations.
• Recognizes when it is necessary to ask for assistance with or to refer employee-related issues to Manager/Director/Division Administration Manager/HR.
• Additions and changes in duties and responsibilities may be necessary from time to time for the benefit of the Department/Division/Company.

Kubota is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.