Program Coordinator - Iowa ACT; Assertive Community Treatment

Program Coordinator - Iowa ACT (Assertive Community Treatment)

Job Category: Non Therapeutic

Requisition Number: PROGR
003457

• Posted :
  July 10, 2026
• Full-Time
• On-site

Showing 1 location

Council Bluffs, IA, USA

Who We Are

At Heartland Family Service, we believe that healthy families build healthy communities — and that starts with the people who show up for them every day. We’re a trauma-informed organization that leads with empathy, celebrates diversity, and knows that the best ideas come when everyone feels seen and heard.

If you’re driven by purpose, energized by complexity, and ready to lead a team doing some of the most meaningful work in our community — keep reading.

The Role

The ACT Coordinator is a dynamic leader at the heart of our Assertive Community Treatment program, bringing equal parts clinical insight, operational savvy, and genuine investment in the people they support. In this role, you will provide oversight of program performance, data collection, reporting, and quality improvement efforts across all three Heartland Family Service ACT teams while working most closely with the Council Bluffs ACT Team.

You will partner with clinical staff and program leadership to ensure services remain effective, integrated, and aligned with ACT fidelity standards.

If you thrive on balancing the big picture with the day-to-day details, this is your opportunity to make a meaningful impact. Your work will help strengthen program operations, support staff success, and ensure individuals living with serious mental illness receive high-quality, community-based care.

What You Bring

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field;
  Master’s degree preferred.
• 3–5 years of experience working with individuals with serious mental illness, including at least 2 years in a supervisory or lead role.
• Familiarity with ACT model principles and fidelity standards — you know why it works, not just how it looks.
• Working knowledge of Medicaid billing, behavioral health documentation, and payer requirements.
• Strong organizational skills — you juggle complexity without losing clarity or composure.
• Clear, confident communicator — whether you’re running a team huddle, writing a progress note, or partnering with community providers.
• Proficient in EHR systems and Microsoft Office; you work with the tools, not around them.
• A natural team leader who brings a trauma-informed lens to supervision and doesn’t just manage — you develop.
• Valid driver’s license and reliable transportation; flexibility to work evenings or weekends as program needs arise.

Compensation: salary is based on total years of relevant experience.

Work Schedule: 40 hours per week (Monday through Friday, 8:30 a.m. to 5:00 p.m.)

• Lead day-to-day ACT program operations with fidelity to the ACT model and full compliance with state, federal, and COA accreditation standards.
• Track program performance metrics and client outcomes for all ACT Programs at HFS— using data to sharpen practice, not just report on it.
• Manage Council Bluffs Team schedules, workflows, and on-call coverage to ensure clients have access to support around the clock.
• Collaborate with clinical staff to manage intake, transitions, and discharge planning along with community partners.
• Keep documentation, treatment plans, and records accurate, timely, and fully compliant — because good paperwork is good care.
• Monitor and maximize billable service delivery to ensure the program remains financially sustainable and aligned with agency goals.
• Track staff productivity and billing targets, removing barriers and coaching the team toward consistent, compliant documentation practices.
• Collaborate with billing and finance staff to resolve claim issues, ensure accurate coding, and stay sharp on Medicaid and payer requirements.
• Make sure the team understands not just what to document, but why it matters — for clients and for the program.

Supervising & Developing Your Team

• Provide direct supervision to assigned ACT team members — case managers, peer support specialists, and others — through regular 1:1s, team meetings, and performance evaluations.
• Lead with a strengths-based, trauma-informed…