Facilities Director, HVAC

Vixxo is seeking a full-time Facilities Director, HVAC in the Dallas or Wichita, KS area.

About the role

Vixxo is pivoting how we deliver facilities services. Trade-specialized pods have proven to deliver higher performance, better unit economics, higher customer satisfaction, and stronger provider relationships. We see it today in the trades where we already specialize:
Doors and Locks, Aquatics, Coffee and Espresso, Signs and Lighting.

The pod model is how we evolve as an AI-first company — not a traditional services company that adds AI on top. It is the operating spine for where Vixxo is going.

HVAC is the next major trade pod. The Facilities Director, HVAC runs that pod: a small team of trade-specialized AI-first operators, trade specialists, an embedded Service Provider Manager, an SME for trade depth, and project managers where volume demands it.

This role also requires close collaboration with the HVAC Projects team. HVAC reactive work, PM work, installs, replacements, and projects often move across operational boundaries. The HVAC Pod Leader will work with Operations and Project Team leaders to build the handoff and management transition when work moves from reactive execution to project-level execution.

This is a director-level role and a foundational hire for the future of Vixxo.

Who Will Thrive Here:

This is not the standard Vixxo operations director role. This is a new role. We are redefining what it means to operate natively with AI in the execution of facilities maintenance.

The person who thrives here is a Maverick — a disruptor who is comfortable with change, willing to throw out the old playbook and build a new one, and capable of leading a team through ambiguity without waiting for perfect information. This is a fail-forward environment. We will not get everything right out of the gate. We will learn fast, adapt quickly, and evolve continuously.

You might be:

• A strong operations or logistics leader who has built repeatable systems in a messy domain
• A marketplace or dispatch operator who has managed provider networks at scale
• A military operator or process leader who has learned new technical domains faster than the specialists around them
• Someone making a serious career pivot who has demonstrated the ability to acquire domain knowledge quickly and operate with conviction before the documentation is complete

What matters: you are not intimidated by ambiguity, you do not wait for perfect information, and you know how to lead a team, build tooling, and solve problems while the work is moving.

What You Will Own:

The pod owns HVAC performance across all customers and all work types. Specifically:

• First-time fix rate — the right repair, executed correctly, the first time
• Callback reduction — pattern recognition and root cause discipline to eliminate recurring failures
• Time to complete and time to arrive — faster, more predictable execution
• PM completion rate — preventative maintenance executed on time and on scope
• Install and project execution partnership — clean handoffs, clear ownership, and effective co-management with the HVAC Projects team
• Customer satisfaction on HVAC — quality, responsiveness, comfort, uptime, and cost transparency
• Service provider NPS — the health of the SP relationship as a leading indicator of network strength

The Pod Leader owns trade-level margin for HVAC across all accounts. This includes:

• Full authority to set and manage service provider rates for the HVAC network
• Ownership of the spread between SP cost and customer contract pricing, within established gross margin floors
• Rate-increase decisions for the HVAC SP network
• Build versus quote decisions and NTE compliance posture
• Repair versus replacement posture, in partnership with Project Team leaders when the work moves to install or project-level execution

Strategic sourcing is a lever the Pod Leader uses — for regional benchmarking, RFP execution, and creating competition in the supplier network. It is not a gate. Rate decisions are owned by the Pod Leader.

Action item: Leadership alignment needed on rate authority before posting. Jim owns the follow-up.