Service Provider Manager I Facilities Industry

About the Role

Vixxo is seeking a full-time Service Provider Manager out of our Colwich, KS office to help build, retain, and improve a qualified network of Service Providers across assigned regions, customers, and trades.

Vixxo is pivoting how we deliver facilities services. We are moving toward trade-specialized, AI-first operating models because they create stronger performance, better customer outcomes, clearer accountability, and deeper provider relationships. The Service Provider Manager is a critical role in that model.

This role is responsible for the growth, usage, performance, contract compliance, pricing discipline, and retention of the Service Provider network. The Service Provider Manager negotiates with Service Providers, establishes durable partnerships, supports Vixxo Service Centers and Account Operations, and acts as a strategic liaison with Service Providers for the overall delivery of service.

The difference in this version of the role is the operating standard. The Service Provider Manager is not simply managing coverage files, reacting to escalations, or processing provider requests. This role uses AI agents and AI-assisted workflows to identify coverage gaps, provider performance patterns, pricing risk, compliance issues, and next-best actions faster than a traditional process can.

The goal is to reduce cost from the Service Provider base while improving service quality, customer outcomes, provider accountability, and long-term network health.

• A problem solver. You ask the right questions, uncover root cause, and use data and AI-assisted workflows to get to a clear, well-thought-out result.
• A people person. You are customer-focused, relationship-oriented, and able to understand the needs and pressures of Service Providers, operators, and account teams.
• A self-starter. You are not comfortable with the status quo. You seek continuous improvement, find better ways to work, and do not wait for someone else to solve recurring problems.
• An AI-first operator. You are comfortable using AI tools as part of the daily rhythm of the job and are curious about how agents can make provider management faster, smarter, and more consistent.

• Create, monitor, and manage Service Provider coverage for new and existing clients.
• Identify gaps in service and coordinate solutions with Vixxo Service Centers, Account Operations, sourcing, compliance, and trade leaders.
• Use Excel, system data, and AI-assisted analysis to manage datasets, model coverage options, and evaluate financial impact.
• Maintain practical coverage views by region, customer, trade, line of service, service level, provider capacity, and provider performance.
• Recommend coverage actions that improve service quality, reduce cost, and protect customer commitments.

• Recruit, retain, and develop independent Service Providers for emergency/reactive repair service and scheduled maintenance services.
• Build durable Service Provider relationships across assigned regions and lines of service.
• Understand provider strengths, constraints, responsiveness, rate posture, capacity, and relationship health.
• Segment providers based on performance, reliability, strategic value, development needs, and exit risk.
• Partner with Service Centers and Account Operations to ensure the right providers are being used for the right work.

• Ensure Service Providers understand the terms of the Vixxo agreement and their contractual requirements.
• Confirm Service Providers meet required license, certification, insurance, documentation, and customer-specific requirements.
• Drive compliance with company and customer initiatives, including mobile utilization and other required operating standards.
• Negotiate competitive contractual terms between Vixxo and Service Providers.
• Evaluate rate and pricing requests using regional market context, historical rate movement, service performance, customer contract alignment, and margin impact.
• Escalate pricing, NTE, compliance, or margin risks with clear evidence and recommendation.

• Monitor provider performance across SLA adherence, first-time fix, recall/callback trends, quote turnaround, ETA discipline, completion quality, communication quality, and responsiveness.
• Use AI-assisted monitoring to surface provider risk early and convert risk signals into clear actions.
• Conduct structured Service Provider business reviews with top and at-risk providers, with action items tracked to closure.
• Coach providers directly when performance, communication, compliance, or pricing issues emerge.
• Protect long-term provider relationships while holding a clear standard for performance and accountability.

• Support Vixxo Service Centers and act as a liaison with Service Providers at the strategic level for overall service delivery.
• Partner with Account Operations on customer needs, coverage health, provider escalations, and…