Director of Engineering

Director Of Engineering

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers.

Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Web Rez Pro , part of the Fullsteam organization, is a market-leading cloud-based property management system serving thousands of hotels, resorts, and hospitality businesses worldwide, with continued growth expected through product expansion. The platform has built a strong engineering foundation for innovation. As the product portfolio and team scale, there is an opportunity to strengthen engineering leadership, standardize development practices, modernize the platform, and accelerate innovation through strategic adoption of AI.

The Director of Engineering is a senior technology leader responsible for engineering execution, operational excellence, and organizational capability s role provides technical leadership to improve delivery predictability, strengthen platform reliability, and advance modern engineering practices, including AI-enabled development.

The Director leads a team of engineers and software analysts, delivering high-quality, predictable outcomes while building scalable engineering practices that support growth, product innovation, operational efficiency, and long-term platform modernization.

This leader will partner closely with product and business leaders to strategically leverage AI and automation to:
Increase engineering productivity, accelerate delivery of high-quality product capabilities, and deliver differentiated features that support customer acquisition, expansion, and retention.

Ultimately, this role ensures the technology organization can scale effectively while supporting long-term product innovation, operational efficiency, and revenue growth across Web Rez Pro .

Primary Responsibilities:

Engineering Execution & Delivery

• Lead end-to-end engineering execution across Web Rez Pro .
• Ensure predictable, high-quality delivery aligned with product roadmaps and business priorities.
• Partner closely with Product, Design, and QA to drive speed, quality, and measurable customer impact.
• Align engineering initiatives with growth objectives, including new customer acquisition, expansion revenue, payments attachment, and customer retention.
• Accelerate development through the adoption of AI-assisted engineering practices, including code generation, testing automation, and release optimization.

Engineering Excellence, Platform Reliability & AI-Enabled Productivity

• Establish and uphold standards for code quality, system performance, scalability, and security.
• Implement best practices for automated testing, observability, incident response, and operational readiness.
• Drive platform modernization and technical debt reduction across the portfolio.
• Deploy AI-enabled tools and workflows to increase developer productivity and reduce development cycle time.
• Foster a culture of craftsmanship, ownership, and continuous improvement supported by data and automation.

Operating Model & Process Leadership

• Own and evolve Pod & Sprint operating frameworks to optimize collaboration, planning, and delivery cadence.
• Standardize engineering practices across multiple business units.
• Continuously evaluate team structure, capacity, and workflows to improve efficiency and throughput.
• Use data and AI-driven insights to improve estimation accuracy, capacity planning, and delivery predictability.

Talent & Organization Leadership

• Directly manage engineer and software analyst team and develop them as strong people and delivery leaders.
• Build and scale high-performing engineering teams across Web Rez Pro .
• Drive recruiting, onboarding, retention, and performance management.
• Establish training and expectations around effective use of AI tools to elevate individual and team productivity.
• Evolve the organization to support scale while increasing autonomy, accountability, and outcome ownership.

Cross-Business & Strategic Leadership

• Serve as a technical thought partner to Product and Business Unit leaders across Fullsteam Hospitality.
• Identify opportunities for shared platforms, infrastructure, data models, and common services across Fullsteam Hospitality.
• Partner with Product and GTM leaders to prioritize AI-enabled product capabilities that:
• Improve customer workflows and outcomes
• Differentiate the platform competitively
• Create monetizable features or premium tiers
• Support pipeline generation, expansion opportunities, and customer acquisition
• Drive…