Coordinator of Unhoused Programs

Description

The Clinical Coordinator of Unhoused Programs provides hands-on leadership, supervision, and program accountability for Permanent Supportive Housing (PSH/DDX) and OCI Community programs serving individuals experiencing homelessness. The position ensures high-quality, clinically appropriate, and compliant service delivery; supervises assigned staff; and maintains accountability for program operations, documentation, billing integrity, resident compliance, and service outcomes. The Coordinator remains actively engaged in the field through staff shadowing, clinical intakes, crisis support, and oversight of housing stability and resident needs.

• Translate organizational and program priorities into clear expectations, measurable service outcomes, and coordinated work plans for assigned programs.
• Align PSH/DDX and OCI Community services with the agency mission, person-centered care principles, housing stability goals, and community needs.
• Anticipate program, staffing, and resident needs; recommend and implement improvements that strengthen service quality, continuity, and sustainability.

• Supervise staff through individual and team meetings, field observation; provide performance feedback.
• Build a culture of accountability, engagement, professional communication, and person-centered service while addressing personnel concerns consistently and promptly.
• Maintain appropriate staffing, scheduling, and program coverage; support onboarding, training, competency development, and corrective action when expectations are not met.

• Oversee daily operations of PSH/DDX and OCI Community programs, including intakes, service coordination, resident compliance processes, crisis response, and housing stability activities.
• Monitor program budgets and expenditures in collaboration with leadership and approve timesheets, time-off requests, mileage, and expenses in accordance with policy.
• Establish reliable workflows and monitor staffing, productivity, documentation, billing, reports, and follow-through to support effective and timely program execution.

• Ensure compliance with clinical, licensing, contract, grant, payer, billing, medical necessity, agency policy, and ethical requirements across assigned programs.
• Monitor service quality, assessments, treatment planning, documentation, productivity, resident status, occupancy, and 14‑day compliance or 30‑day move‑out processes; implement corrective action as needed.
• Provide clinical intakes and on‑site support for complex resident needs and crisis situations; identify and elevate safety, service, financial, or compliance risks appropriately.

• Collaborate with organizational leaders and staff to coordinate referrals, entry, placement, clinical services, housing supports, and effective resolution of program concerns.
• Develop and maintain productive relationships with consumers, landlords, community partners, external agencies, the Continuum of Care, funders, and other stakeholders.
• Represent the organization professionally in internal and external meetings and communicate timely, accurate information that strengthens trust, alignment, and shared accountability.
• Other duties as assigned by supervisor.

Demonstrates clear, respectful, and professional communication in both verbal and written interactions, with a focus on collaboration and solution‑oriented dialogue. Shares information responsibly and addresses concerns constructively while maintaining a positive, professional demeanor—even in…