Chief Operating Officer

Description

POSITION TITLE: Chief Operating Officer (COO)

REPORTS TO:

President/CEO

FLSA CLASSIFICATION: Exempt - Executive

POSITIONS SUPERVISED: Senior Director of Adult and Children’s;
Clinical Directors;
Director of Quality and Compliance;
Director of Operations, Director of Behavioral Health Urgent Care

The Chief Operating Officer (COO) is a senior executive responsible for the strategic planning, development, implementation, and evaluation of the organization's programs. The COO ensures services align with the organization's mission and goals; deliver high-quality, consistent, and impactful services; and remain responsive to the needs of consumers, families, funders, and the community. The COO leads organizational operations, clinical services, quality, compliance, and risk management.

• Leads the strategic planning, development, implementation, and evaluation of programs to ensure alignment with the organization's mission, goals, and priorities.
• Advises the President/CEO on service operations, risk, policy, and major organizational initiatives.
• Establishes goals, policies, and procedures for assigned services, programs, and operational functions.
• Advances service strategy through behavioral-health planning and managed-care partnerships.
• Anticipates emerging community needs and trends, identifies service gaps and growth opportunities, and drives innovation and program development in response.

• Leads assigned senior and clinical leaders through clear expectations, coaching, and accountability.
• Partners with Human Resources on staffing, development, performance management, and employee relations.
• Fosters a culture of accountability, innovation, engagement, continuous learning, and shared ownership across assigned programs and leadership teams to build effective, high-performing teams.
• Strengthens workforce development, resources, priorities, and retention to support high-quality services.

• Ensures assigned programs operate as an integrated, effective system with clear priorities, consistent service models, appropriate resources, and measurable outcomes.
• Directs daily operations, budgets, performance measures, project progress, and resource allocation.
• Oversees billing operations including billing, budget, electronic health record systems
• Manages Outpatient and Adult and Children's Services to improve continuity, efficiency, and outcomes.
• Partners with President/CEO, CPO, and CFO on budgets, analyses, reporting, and operational sustainability.

• Establishes program performance measures and success indicators; monitors performance and risks, and uses data to guide decisions, program evaluation, continuous quality improvement, and corrective action.
• Oversees corporate compliance, accreditation, audits, and regulatory readiness.
• Provides oversight for clinical and case management programs; ensures appropriate standards and supervision.
• Oversees program policies, procedures, safety, ethics, and service-delivery standards.

• Represents MHA through community boards, committees, coalitions, and behavioral-health planning efforts.
• Partners across the organization to strengthen alignment, accountability, and decision-making.
• Engages funders, managed‑care partners, and community agencies regarding operations and impact.
• Collaborates with executive leaders and the Board and supports oversight in the President/CEO's absence.
• Other duties as assigned by supervisor.

Demonstrates clear, respectful, and professional communication in both verbal and…