Customer Relations Specialist

Location: Smith Center

Join Our Team at Midwest Family Health!

Position:
Customer Relations Specialist

Location:

Smith Center Are you friendly, organized, and love helping people?

Midwest Family Health is looking for an energetic and reliable Customer Relations Specialist to join our team!

At Midwest Family Health, we take pride in serving our communities with compassion, care, and integrity. We’re seeking someone who enjoys connecting with customers, thrives in a fast-paced environment, and shows up ready to make a difference each day — because reliability and teamwork are at the heart of what we do.

Promote and adhere to the mission, vision and values of Midwest Family Health Honest, loyal and trustworthy

Friendly and energetic personality

Ability to handle multiple tasks within prescribed time frames efficiently and effectively

Ability to take initiative to fulfill the duties and responsibilities of position

Must be detail-oriented and able to maintain an organized workflow

Must be committed to close follow-up and timely completion of all assigned tasks

Possess advanced computer and data input skills

Skilled in operation of basic office equipment such as copier, fax, and telephone

Skilled in use of Microsoft Office, especially Excel and Word, software

Ability to become skilled in use of Pioneer Rx software

Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers, and superiors in a cordial and professional manner

Ability to use cash register and 10-key calculator with accuracy and efficiency

Excellent math and verbal skills

Ability to sit and/or stand for long periods of time Ability to climb stepladders, bend, twist and maneuver in tight spaces

Vision and hearing correctable to normal

Ability to lift up to 40 pounds

Ability to read, write and speak English fluently

Good short and long-term memory

Recognize own limitations and seek assistance when required

Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual CUSTOMER RELATIONS SPECIALIST - PRIMARY

JOB DUTIES AND RESPONSIBILITIES:

Assist customers with the selection of merchandise

Utilize the Point-of-Sale system to process customer purchases and payments

Assist with the receiving, restocking, ordering, and facing of merchandise

Assist with marketing and publicity activities

Answer phone calls

Prescription deliveries to customers within the city limits

Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc.

OTHER:

Use of personal vehicle is occasionally required – mileage to be reimbursed at federal rate Potential for future after hour on call duties (in rotation with other staff)
Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual

Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store BENEFITS AVAILABLE:

Health and Prescription Insurance Dental Insurance Vision Insurance Short-Term and Long-Term Disability Insurance Life Insurance Paid Time Off
401 K Retirement
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