Inbound Residential Sales Representative

Inbound Residential Sales Representative

Are you energized by talking with people, understanding what they need, and helping them find the right solution? Do you enjoy clear goals, a fast pace, and the satisfaction of turning a great conversation into a new customer?

Idea Tek is looking for an Inbound Residential Sales Representative to help prospective customers discover the value of fast, reliable internet. You'll be one of the first people customers connect with when they're interested in Idea Tek, so your ability to listen, build trust, and create a great experience matters.

This is a fast-paced, phone-based sales role where you'll move from one customer conversation to the next—answering questions, recommending services, overcoming objections, closing sales, and helping existing customers find solutions that strengthen their experience with Idea Tek. We're looking for someone who is eager to serve people, motivated by goals, and excited to be a promoter of Idea Tek and our mission of Internet Freedom.

A Day in the Life

Your day will center around connecting with customers who reach out to learn more about Idea Tek. You'll answer inbound calls, ask thoughtful questions to understand what matters most to each customer, explain our services in simple terms, and recommend solutions that fit their needs.

You'll guide customers through the sales process, work through questions or objections, identify opportunities to add services that provide value, and help customers get started with Idea Tek. You'll also support retention conversations focused on building lasting customer relationships.

You'll move quickly from one conversation to the next while documenting accurate information, completing follow-up tasks, and working toward individual and team sales goals.

What You'll Do

Key responsibilities include:

• Serve as a positive first impression of Idea Tek by building trust and sharing our mission of Internet Freedom with prospective customers.
• Manage inbound sales inquiries by listening to customer needs, identifying opportunities, and recommending the Idea Tek services that provide the best fit.
• Guide customers through the sales process by clearly explaining services, pricing, promotions, and next steps.
• Apply consultative sales techniques to navigate objections, uncover additional needs, and identify relevant upsell opportunities.
• Support customer retention by understanding cancellation requests and identifying appropriate solutions that encourage customers to stay with Idea Tek.
• Create a remarkable customer experience by providing clear, educational, and helpful information throughout each interaction.
• Maintain accurate customer and sales information while efficiently managing calls, follow-ups, and other assigned tasks.
• Stay current on Idea Tek products, services, promotions, and processes to confidently answer customer questions and represent our brand.

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• 2+ years of experience in sales, call center, or customer service
• High school diploma or equivalent.
• Strong verbal communication and active listening skills with the ability to understand customer needs and respond appropriately.
• Ability to learn and clearly communicate product, service, and process information.
• Comfortable working toward defined sales goals and performance expectations.
• Strong time management and organizational skills with the ability to efficiently move between customer interactions and tasks.
• Ability to work a flexible schedule based on customer needs, including some evenings, alternate hours, and weekends.

What Will Help You Stand Out

Preferred Qualifications:

• Previous inbound/inside sales experience.
• Demonstrated success meeting or exceeding sales or performance goals.
• Experience with consultative selling, objection handling, upselling, or customer retention.
• Experience using CRM or customer management systems.
• General knowledge of telecommunications services, including internet, wireless, or phone services.

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Customer-Focused – You genuinely…