Coordinator of Program

Description

• Complete START screenings, intake assessments, Comprehensive Service Evaluations, admission and discharge summaries, and other required service documentation.
• Maintain an active caseload and provide ongoing coordination and support through stabilization, adjusting service intensity based on individual need.
• Provide outreach in individuals' homes, day programs, vocational settings, and other community locations.

• Coordinate support meetings and collaborate with individuals, families, providers, and cross-system partners to develop and implement crisis prevention and intervention plans.
• Build effective linkages among families, service providers, healthcare partners, and local emergency services.
• Participate in the Center for START Services National Network, including online resources, conference calls, study groups, and the annual conference as assigned.

• Use the START Action Plan, ecomaps, systemic analysis, and other START tools to assess needs, plan interventions, and provide consultation to systems and teams.
• Monitor each individual's progress, risk factors, and level of stabilization and adjust coordination strategies in response to changing needs.
• Provide rotational on-call crisis support as part of the 24-hour START program.

• Engage individuals and families respectfully and consistently, supporting their participation in assessment, crisis planning, and stabilization efforts.
• Provide clear education, consultation, and practical support to strengthen individual and family capacity.
• Develop materials and present at Clinical Education Team meetings as assigned by the START Clinical Director or designee.

• Complete accurate, timely, and secure documentation and data entry using required MHA systems and devices.
• Maintain confidentiality and comply with agency policy, START standards, funding requirements, and applicable legal and ethical requirements.
• Successfully complete START Coordinator training and demonstrate required competencies within 12 months of employment, or within 18 months for a part-time Coordinator.

Demonstrates cle Demonstratesar, respectful, and professional communication in both verbal and written interactions, with a focus on collaboration and solution-oriented dialogue. Shares information responsibly and addresses concerns constructively while maintaining a positive, professional demeanor—even in challenging situations.

Effectively manages workload by prioritizing tasks, planning proactively, and addressing challenges to meet deadlines and responsibilities. Maintains a solution-focused approach and professional composure while balancing competing priorities.

Demonstrates dependability by consistently meeting commitments, deadlines, and responsibilities while taking ownership of work and outcomes. Acts with integrity, follows through on obligations, and addresses mistakes proactively to support a culture of accountability and trust.

Demonstrates adaptability by embracing new processes, priorities, and organizational changes with resilience and a willingness to learn. Adjusts work approaches as needed and supports others through change with a constructive, solution-focused mindset.

Demonstrates behaviors aligned with the organization’s mission, values, and professional standards while supporting goals and initiatives through actions and attitude. Consistently follows policies and ethical guidelines,…