Program Data​/Intake Specialist

Looking for a rewarding position? How would you like to serve those who served?

If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you!

Come & join our winning team!

Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K

The Program Data/Intake Specialist oversees the integrity and quality U.S.VETS’ internal program database systems including both the My Case Records  system and site-specific HMIS systems. This individual assists in developing and completing site-level program data reports to assess trends and quality in client care and assists with the intake process of new clients into the programs at the site. The Program Data/Intake Specialist reports to the Program Manager and receives guidance and support from the National Data Specialist.

FLSA Classification:
Non-exempt

• Assists with implementing and maintaining the My Case Records  (MCR) system at the site ensuring accuracy in client data collection
• Supports case management in maintaining client care records
• Assists with the client intake process and completing intake information
• Performs program data entry into the local Homeless Management Information System (HMIS) and internal databases for intakes and discharges for all applicable site programs ensuring data integrity
• Ensures integrity of all data by being the point of contact for all client-entry and
  -exit information
• Collaborates with all Program Coordinators to set up and maintain an internal database for all site program reports
• Completes agency performance report monthly
• Ensures all client data is maintained and updated as needed for program reports
• Helps produce program data reports including monthly, quarterly, and annual reports using MCR data in addition to HMIS data
• Audits usage and data quality of the MCR system to ensure compliance to U.S.VETS data protocols and timely client care follow up
• Provides weekly, monthly, or as needed reports on data quality, completeness, and integrity
• Cross references the site’s performance report with HMIS, MCR, and internal database ensuring data accuracy
• Regularly audits client information in site-specific databases ensuring that the most updated forms and procedures are being utilized in compliance with organization and funder standards
• Helps implement data quality procedures and provides feedback to staff on improving data quality to better assess program performance and ensure quality client care
• Assists all Program Coordinators with data needed for grant reporting and submits these reports to the Operations Manager for final review before submitting to funders
• Provides data reports as needed for various data inquiries such as those needed for grant applications and those requested by the National Office, Board of Directors, and other stakeholders
• Coordinates client satisfaction surveys and analysis of results with an emphasis on improving programs and services
• Works with National Data Specialist with delivering training and software support to direct service staff using the MCR system
• Performs other duties as assigned

• One year of experience in social services
• Employment at U.S.VETS for at least three months may substitute for one year of experience
• Highly organized with attention to detail
• Strong data analysis skills
• Ability to work independently and as a team member
• Ability to take direction and to be self-critical to improve performance
• Good communication skills
• Very strong computer literacy required including proficiency using Microsoft Office applications, especially Excel
• Ability to work during the day and some flexibility needed for evening or weekend nights

• Bachelor’s degree in related field preferred
• At least 3 years’ experience with HMIS data or equivalent social service performance data systems

U.S.VETS subscribes to the principles of Equal Employment Opportunity. U.S.VETS’ policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability,…