Program Data​/Intake Specialist

Program Data/Intake Specialist

Looking for a rewarding position? How would you like to serve those who served? If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you! Come & join our winning team! Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K

The Program Data/Intake Specialist oversees the integrity and quality U.S.VETS' internal program database systems including both the My Case Records  system and site-specific HMIS systems. This individual assists in developing and completing site-level program data reports to assess trends and quality in client care and assists with the intake process of new clients into the programs at the site. The Program Data/Intake Specialist reports to the Program Manager and receives guidance and support from the National Data Specialist.

FLSA Classification:
Non-exempt

Responsibilities

• Assists with implementing and maintaining the My Case Records  (MCR) system at the site ensuring accuracy in client data collection
• Supports case management in maintaining client care records
• Assists with the client intake process and completing intake information
• Performs program data entry into the local Homeless Management Information System (HMIS) and internal databases for intakes and discharges for all applicable site programs ensuring data integrity
• Ensures integrity of all data by being the point of contact for all client-entry and
  -exit information
• Collaborates with all Program Coordinators to set up and maintain an internal database for all site program reports
• Completes agency performance report monthly
• Ensures all client data is maintained and updated as needed for program reports
• Helps produce program data reports including monthly, quarterly, and annual reports using MCR data in addition to HMIS data
• Audits usage and data quality of the MCR system to ensure compliance to U.S.VETS data protocols and timely client care follow up
• Provides weekly, monthly, or as needed reports on data quality, completeness, and integrity
• Cross references the site's performance report with HMIS, MCR, and internal database ensuring data accuracy
• Regularly audits client information in site-specific databases ensuring that the most updated forms and procedures are being utilized in compliance with organization and funder standards
• Helps implement data quality procedures and provides feedback to staff on improving data quality to better assess program performance and ensure quality client care
• Assists all Program Coordinators with data needed for grant reporting and submits these reports to the Operations Manager for final review before submitting to funders
• Provides data reports as needed for various data inquiries such as those needed for grant applications and those requested by the National Office, Board of Directors, and other stakeholders
• Coordinates client satisfaction surveys and analysis of results with an emphasis on improving programs and services
• Works with National Data Specialist with delivering training and software support to direct service staff using the MCR system
• Performs other duties as assigned

Qualifications

Requirements

• One year of experience in social services o Employment at U.S.VETS for at least three months may substitute for one year of experience
• Highly organized with attention to detail
• Strong data analysis skills
• Ability to work independently and as a team member
• Ability to take direction and to be self-critical to improve performance
• Good communication skills
• Very strong computer literacy required including proficiency using Microsoft Office applications, especially Excel
• Ability to work during the day and some flexibility needed for evening or weekend nights

Preferences

• Bachelor's degree in related field preferred
• At least 3 years' experience with HMIS data or equivalent social service performance data systems