Retail Office Manager

Kapolei, HI 96707

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Retail Office Manager at JLL, you will serve as the operational backbone of our retail property management team, providing essential administrative support to general managers, operations managers, and on-site personnel. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role is central to that mission. You will act as the primary liaison between client contacts, vendors, and internal teams while overseeing all office administration functions.

This position requires someone who thrives in a dynamic environment where multitasking, attention to detail, and exceptional customer service are paramount. You will manage critical processes ranging from payroll and benefits administration to tenant communications and vendor coordination, ensuring seamless daily operations that support both our team and our clients. We believe the most effective teams are built when everyone is empowered to thrive, and this role offers the opportunity to make a meaningful impact across multiple departments.

Expected Compensation: $26.45 - $31.25 per hour

Expected

Schedule:

Monday - Friday 8:00 AM - 5:00 PM

• Track and manage vacation, sick time, and personal days for all property employees while maintaining accurate records
• Coordinate benefit enrollment packages, annual reviews, and audit deadlines, guiding employees through administrative processes
• Process and organize new hire paperwork and ensure compliance with all onboarding requirements
• Prepare and submit insurance claim forms, update tenant and vendor certificates of insurance, and maintain organized filing systems
• Manage incoming and outgoing packages, courier services, faxes, and work order escalation notices while ensuring timely courtesy callbacks for tenant issues
• Prepare bi-weekly payroll and assist the Accounting team with deadlines, cash receipts, billing adjustments, and invoice processing
• Oversee worker's compensation claim packages, track contractor certificates of insurance, and assist with building inspections and license renewals
• Support the Operations Department with vendor contracts, the RFP process, legal correspondence tracking, and construction updates
• Coordinate tenant communications including move-in orientations, move-out processes, and ongoing relationship management

• High school diploma or equivalent
• Strong time management skills with the ability to work independently and stay self-motivated without direct supervision
• Excellent organizational abilities to maintain an efficient workspace and easily understood filing systems
• Outstanding customer service skills with a friendly, helpful attitude when interacting with tenants, contractors, vendors, and clients
• Effective written and verbal communication skills to provide thoughtful and detailed information to team members
• Demonstrated ability to multitask and adapt quickly in a fast-paced retail environment
• Proficiency with standard office software and technology platforms

• Associate degree or higher in business administration, office management, or a related field
• 1-2 years of practical experience in an office environment, preferably supporting retail or property management operations
• Previous experience with payroll processing and accounts payable/receivable functions
• Familiarity with worker's compensation claims and insurance certificate tracking
• Experience coordinating vendor relationships and managing service contracts

This position does not provide…