Agent Experience Manager

Company Description Compass is now the largest real estate brokerage in the world! We support real estate agents by offering a modern, end-to-end technology platform that supports the full buying and selling workflow. The company focuses on delivering an exceptional experience for real estate professionals and their clients, aligned with its mission to help everyone find their place in the world.

Team members have access to innovative tools, collaborative colleagues, and a mission-driven culture that supports growth and professional development. Applicants should note that Compass only contacts candidates from  email addresses and never requires software or file downloads during the application process.

Role Description The Agent Experience Manager is a full-time, on-site role based in Kauai County, HI, responsible for supporting real estate agents and enhancing their day-to-day experience with Compass tools, services, and processes. This role manages local onboarding, training, and ongoing support, ensuring agents are equipped to use Compass technology and resources effectively. The Agent Experience Manager serves as a key point of contact, resolving operational issues, coordinating with regional and corporate teams, and communicating updates on products, policies, and best practices.

Daily responsibilities include organizing workshops and events, collecting agent feedback to improve services, and fostering a collaborative, service-focused office environment. The role also involves tracking key performance metrics, identifying process improvements, and championing Compass culture at the local market level.

Pay Range: Hourly, $28-$34

Qualifications

• Experience in agent, client, or customer service management, ideally within real estate, technology, or professional services.
• Strong communication, presentation, and interpersonal skills, with the ability to build trust and maintain effective relationships with diverse stakeholders.
• Proficiency with digital tools, CRM systems, and productivity platforms; comfort learning and teaching new software and workflows.
• Demonstrated organizational and project management abilities, including event coordination, scheduling, and follow-through on operational tasks.
• Problem-solving mindset with sound judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Experience delivering training or coaching sessions, both one-on-one and in group settings, to improve performance and tool adoption.
• Ability to work on-site full time in Kauai County, HI, with occasional flexibility for agent schedules and local events.
• Bachelor’s degree in Business, Communications, Real Estate, or a related field, or equivalent relevant experience.
• Prior experience in real estate operations, brokerage support, or office management is highly beneficial.