PBX Phone Operator

Position: PBX Phone Operator - Full Time, $35.84/Hour
Come and join the magic with Aulani, A Disney Resort and Spa! Tuition paid upfront at network schools
~ Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.

Responsible for constant communication with Guests/Cast Members via a phone station
Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”)
Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
Previous computer experience- requires use of internet and other application systems
Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Previous cash handling experience
Previous computer experience
Enthusiastic about interacting and helping guests
Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Knowledge of Japanese language is highly preferred
Knowledge of Hawaiian language preferred
Previous work experience in a Hotel/Front Desk environment
Previous experience in a high volume, fast paced office type environment
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.