Customer Service Coordinator

Company Perks & Benefits

• $23.00 - $28.00 per hour DOE
• $500 employment bonus after 6 months and $500 employment bonus after 12 months of employment
• $500 60-day sign-on bonus
• Up to 128 hours of Paid Time Off Annually to start (13 days)
• 9 Paid Holidays Annually
• Medical, Dental, and Vision Benefits
• 401(k) with Employer match

This position coordinates and supports customer service operations, with responsibilities aligned to the consolidation of Coca-Cola and Hawaii Odom Beer, Wine, and Spirits. It serves as a primary point of contact for both internal and external customers, providing timely and accurate information to strengthen and maintain positive business relationships. The role assists in resolving customer and operational issues while contributing to the development of effective, long‑term solutions.

Additionally, it maintains consistent communication with the Customer Service – Lead and/or Senior Administration Manager regarding process improvements, operational updates, and daily activities.

• Provides support primarily for the Sales Team.
• Provide customer service to internal and external customers.
• Process and schedule orders according to customer’s delivery schedule.
• Confirm orders submitted by the Sales Team for accuracy.
• Perform the End of Day process and communicate with the Transport Team.
• Review customer invoices for pricing accuracy.
• Process new customer accounts and update existing customer accounts accordingly.
• Provide continual evaluation of processes and procedures, suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Communicate with management, front‑line employees and customers by telephone or in person to provide information about invoices, payments or to obtain details of complaints.
• Refer unresolved customer grievances to designated departments for further investigation.
• Generate and prepare various sales‑related reports using Microsoft Excel and Encompass.
• Interact daily with employees and management.
• Assist with day‑to‑day clerical activities (filing, scheduling, mail distribution, etc.).
• Other duties as assigned.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, etc.). Knowledge of Encompass System and Microsoft SharePoint a plus.
• Excellent communication skills, both written and verbal.
• Must be able to analyze data and compile statistical information for use in presentations and to monitor/highlight trends affecting day‑to‑day operations.
• Must be detail oriented, with problem‑solving ability, and strong organization skills.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.

• Regularly required to sit, stand, walk, and use hands and fingers to operate a keyboard, mouse, telephone to talk and hear.
• Frequently required to sit and reach with hands and arms.
• Must occasionally lift and/or move up to 20 pounds.
• This job will be performed at the Kapolei, HI office.
• Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate.

High School or better.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.