PBX Phone Operator

PBX Phone Operator - Full Time, $35.84/Hour

Location:

Kapolei, Hawaii, United States

Business:
Aulani, A Disney Resort & Spa

Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre‑arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in‑house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non‑guests with any questions or requests.

• Communicate continuously with Guests and Cast Members via phone station.
• Maintain a pleasant, engaging, and positive demeanor while answering phone inquiries.
• Answer phones, dispatch guest calls, and assist with any questions or special requests.
• Use internet and other application systems.
• Meet high guest service expectations, initiate conversation, and handle inquiries.
• Remain calm under stressful situations and be knowledgeable of emergency procedures.
• Show high attention to detail and excellent listening skills.
• Have flexible schedule.
• Know resort offerings, Hawaiian islands, and surrounding area.
• May be cross‑utilized:
  Front Desk and Arrival Staff Agent;
  Concierge Agent.

• Graveyard availability.
• Previous cash handling experience.
• Previous computer experience.
• Ability to perform in fast‑paced, sometimes stressful work environment.
• Ability to multi‑task.
• Confident in service recovery methods.
• Enthusiastic about interacting and helping guests.
• Receptive to special requests.
• Willing to follow instructions and take direction.
• Training availability: 7–8 weeks of full availability (day AND evening) required immediately following the start date.
• Additional planned time off may not be available until the New Year.

• Knowledge of Japanese language is highly preferred.
• Knowledge of Hawaiian language preferred.
• Previous work experience in a Hotel/Front Desk environment.
• Previous experience in a high‑volume, fast‑paced office type environment.
• Previous leadership experience.

Full Time – Full availability required seven days per week, including early mornings, late nights, weekends, and holidays.

• 100% full coverage of healthcare for employee and eligible dependents.
• Tuition paid upfront at network schools.
• Free lunch.
• Free parking.
• Free theme park admission and more.

Disney Vacation Club Hawaii Management Company, LLC is an equal‑opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state, or local law.