Spa Host​/Hostess- Full & Part Time, $29.44​/Hour

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:  100% full coverage of healthcare for you and your eligible dependents

Tuition paid upfront at network schools
Free lunch
Free parking
Free theme park admission and much more!
The Spa Host/Hostess is responsible for providing exceptional service to spa guests at reception, concierge and reservations. This position requires greeting of all guests, assisting with reservations and checking in and out of both the spa and teen spa. The hostess will either be servicing the guests in front of house or selling spa services in the reservations office.

Responsibilities :
Properly open and close spa each day according to Standard Operating Procedures.
Accurately book, change and cancel spa appointments
Review guest appointment/schedules as needed
Acknowledge and greet Guests who enter and leave the spa facilities
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
Utilize spa computers with skill and proficiency
Maintain a Spa Desk Bank
Answer the phone promptly and use the guest’s name throughout the phone conversation
Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area
Actively promote spa, treatments, services, sessions and retail as well as programs and promotions
Maintain a clean, safe, fully stocked and well organized work area
Handle guests questions and concerns professionally and courteously
Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends

Basic Qualifications :
Must be detail oriented and have the ability to multi task
Must have enthusiasm and possess excellent guest service skills
Excellent communication and listening skills
Enjoy working with people and possess a friendly and outgoing personality
Follows Open/Close procedures including, but not limited to counting out and balancing of funds at beginning and end of shifts
Adhere to loss prevention guidelines
Follow stock replenishment procedures
Prior retail and/or sales experience helpful; comfortable with suggestive selling
Basic mathematical skills are necessary

Preferred Qualifications:

Prior concierge or reservation sales experience preferred – familiarity with spa products/services and terminology helpful
Sales training preferred
Computer knowledge and ease of use
Knowledge of Hawaiian/Japanese language preferred

Additional Information :
SCHEDULE AVAILABILTY
Part-Time:
Must be available for a minimum of 3 full days of availability, including one weekend day (Saturday or Sunday). Must be available to work up to 40 hours per week during training.

Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

SUBMITTING YOUR APPLICATION
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Keyword: AULANI CASTING,  AULANICASTING, Laniwaispa

The pay rate for this role in Hawaii is $29.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: benefits.