Guest Relations - Marketing Support Specialist | Bilingual Japanese

Hourly Rate: $21.00 PAY: $21.00 /hourly + Group Commission

SCHEDULE:

Full-time | 5 days per week with typically set days off | Typical

Shifts:

8:00 AM–4:30 PM or 8:30 AM–5:00 PM | flexibility to work weekends and holidays.
* Subject to business needs

Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team.

We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

• Hotel and resort discounts
• Immediate 401(k)
• Company match up to 6%
• Growth and development opportunities
• Positive work environment

• Conduct pre-arrival calls to guests coming on a promotional package.
• Engage with guests and provide elevated customer service by phone.
• Effectively communicate the benefits of the guest's vacation package and confirm details.
• Provide the highest level of service to suggest local attractions and restaurant recommendations.
• Provide effective problem resolution techniques if applicable.

• Enjoy talking with guests by phone
• Excellent written and verbal communication skills
• Local area knowledge
• Computer skills
• Flexible schedule, including the ability to work weekends and holidays
• Bi-lingual read, write, speak Japanese and English fluently

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

• 20,000+ Associates worldwide
• Vacation Ownership
• 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score
• Exchange & Third-Party Management
• More than 3,200 affiliated resorts in over 90 countries and territories
• Approximately 1.6 million exchange network members