Customer Service Coordinator - Fleet Services

Job Description:

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

Shop

Location:

Kapolei, HI.

Work Schedule:

Monday - Friday.

Hours:

7:00am to 3:30pm. Hourly Pay | Paid Weekly!

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

At Ryder, we are always looking for outstanding individuals to join our team and have a dedicated careers site of all our currently open positions available at

• Customer Service: improve the quality and consistency of customer communications and meet customer's expectations
• Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
• Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates
• Work Flow Management: enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Parts Management: contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room
• Administrative Effectively handle all incoming shop calls
• Clerical duties within the shop operations which include vehicle maintenance files
• Process all Accounts Payable
• Create repair orders for technicians
• Additional Responsibilities Performs other duties as assigned.

• Acute attention to detail
• Ability to communicate effectively, both verbally and in writing
• Effective phone skills
• Strong organizational, prioritizing, and multitasking skills
• Proven ability to make good decisions in a fast moving environment
• Strong computer skills to include spreadsheet and word processing software packages

• H.S. Diploma/GED
• 3 years or more in customer service with issues resolution experience
• #LI-RL #INDexempt #FB

Operations and Support

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Hourly Minimum Pay Range: $25 Maximum Pay Range: $27

For all Full-time positions only:
Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability…