In Room Dining Supervisor - Kona Village
Listed on 2026-02-12
-
Hospitality / Hotel / Catering
Food & Beverage, Server/Wait Staff, Catering -
Restaurant/Food Service
Food & Beverage, Server/Wait Staff, Catering
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General Information
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Country/Region
United States of America
Province/City
Hawaii
Location
Kona Village Resort, A Rosewood Resort
Department
Food & Beverage - Services
Job Type
Full-time Permanent
Job Description
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Job Summary
To assist the In Room Dining and Food & Beverage leadership team in ensuring a sufficient coverage in the designated IRD outlet to efficiently manage the established concept statement, providing courteous, professional, efficient and flexible service at all times. Work closely with the IRD team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.
Qualifications & Working Experience
- 1 to 3 years experience in upscale In Room Dining team or Restaurant.
- Background in free-standing restaurant operations preferred
- Cross-cultural work experience preferred
- Familiarization with Forbes standards is preferred
- Fluent spoken and written in English
- High School Diploma.
Key Responsibilities
Guest Satisfaction
- Ensures the delivery of Rosewood Relationship Hospitality and provides exceptional and memorable guest service at all times.
- Efficiently delivers an engaging refined and intuitive high standard of service with the respect of the Hawaiian culture and tradition.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Effectively manage guest demands
- Gathering and recording of guest preferences.
- Ensures that minimum brand standards have been implemented.
- Ensures that all Food and Beverage Sequence of service are implemented.
- Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
- Works closely with other Restaurant Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
- Assists in conducting monthly inventory checks on all operating equipment and supplies.
- Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
- Ensures that the restaurant is kept clean and organised, both at the front as well as the back of house.
- In the absence of Assistant Restaurant Manager, conduct daily pre-shift briefings to associates on preparation, service and menu.
- Assist to liaise with the kitchen and beverage department on daily operations and quality control if appropriate.
- Performs the function of cashier and responsible for Micros cashiering procedure.
- Balances cash and credit card charges and remittance of cash to Front Office Safe.
- Makes necessary checks needed for specific events or functions.
- Be a hands-on supervisor and be present at all times in the restaurant, especially during busy periods.
- Assist to liaise and organize with Housekeeping Department that the cleaning schedules are strictly adhered to.
- Assists to ensure that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate.
- Assists to prepare and update departmental operations manuals as appropriate.
- Assists to conduct regular divisional communications…
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