Bilingual Resort Phone Concierge; English​/Japanese; at Aulani, Disney Reso

Bilingual Resort Phone Concierge (English/Japanese) at Aulani, A Disney Resort & Spa.

Come and join the magic with Aulani, a Disney Resort and Spa! Perks and benefits may include:

• 100% full coverage of healthcare for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

• Maintain constant communication with guests and cast members via the phone station.
• Exhibit a pleasant, engaging, and positive demeanor while answering phone inquiries (“a smile in your voice”).
• Answer phones, dispatch guest calls, assist cast members, and address any questions or special requests.
• Use computer systems and the internet to fulfill application requirements.
• Maintain high guest‑service expectations, initiative, and the ability to hold a conversation with a guest.
• Remain calm in highly stressful situations and demonstrate knowledge of emergency procedures.
• Show high attention to detail and exceptional listening skills.
• Possess schedule flexibility.
• Be knowledgeable about resort offerings, Hawaiian islands, and surrounding area.
• Cross‑utilization may include roles such as:
  • Front Desk and Arrival Staff Agent – Check‑in process, greeting and welcoming arriving guests, assisting guests with questions regarding rooms, folio activity, or hotel reservations.
  • Concierge Agent – Assist guests with questions, directions, event schedules, dining reservations, hotel registration, and other hotel services.

• Proficient in English and Japanese.
• Must have graveyard shift availability.
• Previous cash‑handling experience.
• Previous computer experience.
• Ability to perform in a fast‑paced and sometimes stressful working environment.
• Ability to multi‑task.
• Ability to confidently utilize service recovery methods.
• Enthusiastic about interacting and helping guests.
• Receptive to special requests.
• Willing to follow instructions and take direction.

• Training Availability: 7–8 weeks of full availability (day and evening) required immediately following the start date to complete training.
• Additional planned time off (vacations or non‑paid time off) may not be available until the New Year.

• Knowledge of Japanese language (highly preferred).
• Knowledge of Hawaiian language (preferred).
• Previous work experience in a hotel front desk environment.
• Previous experience in a high‑volume, fast‑paced office environment.
• Previous leadership experience.

Full time – Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.