Local Operations Manager; Kauai

At Heavenly Vacations by Casago, we believe the best vacations begin with local expertise and genuine hospitality. Proudly serving the Hawaiian Islands, our team is passionate about creating exceptional experiences for both homeowners and guests through personalized service, trusted relationships, and an unwavering commitment to excellence. As local experts, we understand that every home, every owner, and every guest is unique, and we take pride in delivering thoughtful, attentive care at every step.

Our culture is rooted in the spirit of aloha, where integrity, respect, stewardship, and service guide everything we do. We believe in treating every property as if it were our own, building lasting relationships through trust and transparency, and working together to create memorable experiences that keep guests returning year after year. Backed by the resources of the trusted Casago network while maintaining our local ownership and personalized approach, Heavenly Vacations offers the opportunity to build a rewarding career with a team that is passionate about hospitality, community, and making a meaningful difference every day.

We are seeking a hands‑on and service‑driven Local Operations Manager in Kauai to oversee the day‑to‑day performance of a portfolio of vacation rental homes while leading and supporting a local team. This role serves as the primary operational leader for assigned properties, ensuring homes are guest‑ready, well‑maintained, and consistently deliver the exceptional experience our homeowners and guests expect.

Success in this role requires a unique combination of leadership, operational excellence, problem‑solving, and customer service. You'll build trusted relationships with homeowners, coach and develop team members, coordinate across departments, respond to guest and property needs, and jump in wherever needed—from resolving maintenance issues and conducting property inspections to handling complex homeowner conversations. Every day is different, making this an ideal opportunity for someone who thrives in a fast‑paced hospitality environment, enjoys leading by example, and takes pride in creating exceptional experiences.

Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one‑on‑one meetings and annual evaluations to support professional growth and ensure alignment with company goals.

Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.

Provide cross‑coverage for your team and management when necessary.

Conduct regular inspections prior to guest and owner arrivals.

Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.

Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.

Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.

Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost‑benefit analysis.

Partner and assist your Onboarding team when new units join the portfolio.

Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).

Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.

Assist the recruiting…