Missionforce - Principal UI​/UX Designer, Public Sector

Overview

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category:
User Experience

About Salesforce:
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Note: Candidates interested in the Hawaii location must be based in Oahu. Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role. Qualification for this job is contingent upon acceptable results from a background investigation as well as your having and maintaining the specific level of U.S. government background investigation and clearance required for this role.

At Salesforce, we believe technology should serve the greater good, powering mission outcomes, stewarding taxpayer resources, and enabling innovation at speed and scale. Our UX teams aspire to create products people love, tools that make a user's day more productive and a developer's application more powerful.

In this role, you will work on Mission force, Salesforce products supporting mission-critical work across the U.S. Department of Defense, the Intelligence Community, Aerospace, and Allied Nations. You will help create new design patterns and collaborate with cross-disciplinary teams to bring bold ideas to life.

You will lead the team in shaping and articulating a compelling product vision, applying expert visualization skills, thought leadership, and close partnership with product and technology leaders. You will immerse yourself in the full end-to-end experience design process, from storyboards and journey maps to high-fidelity mockups and functional prototypes.

You will direct the team in crafting and articulating the product vision, requiring expert visualization skills, thought leadership, and the ability to work closely with product and technology partners. You will immerse yourself in all aspects of end-to-end experience design, from storyboards and journey maps to high-fidelity mockups and functional prototypes.

• Deep understanding of user-centered design methods and best practices.
• Experimental Mindset (Plus):
  Experience or a strong interest in leveraging AI tools (like Cursor, Replit, or LLMs) to explore, prototype, or automate design workflows.
• Prototyping & Curiosity: A track record of going beyond static mocks to explore how emerging tech can solve user problems.
• Systems Thinking:
  Ability to see a project's larger ecosystem and focus on end-to-end user flow improvements.
• Strategic Influence:
  Ability to thrive in a fast-paced environment, persuade others, and build consensus on projects with ambiguity.
• Craft & Visual Excellence:
  Expert knowledge of current design tools such as Figma, with the ability to quickly learn new tools as they emerge.
• Communication:
  Strong active listening skills with the ability to build close, trusting relationships across Engineering and Product Management.
• Ethics & Equality:
  An internal compass toward ethics, ensuring AI-driven experiences are designed with responsibility and inclusivity at the core.

Required Qualifications:

• 10+ years of experience designing and delivering products from start to finish as part of a cross-functional team.
• Experience working in or adjacent to secure environments.
• Ability to travel as needed to customer sites.
• Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening…