Cloud System Administrator

The Cloud System Administrator supports a service-oriented, customer-focused IT organization that delivers secure, reliable, and modern cloud-based technologies for the James Campbell Company (JCC). This role is responsible for the administration, monitoring, security, and continual enhancement of JCC’s cloud-first productivity and collaboration platforms, with primary responsibility for Microsoft 365 (Teams, SharePoint Online, One Drive, Exchange Online, Entra , Power Platform, and Copilot).

The Cloud System Administrator works closely with development/construction, asset management, investment management, and corporate support teams to ensure cloud services are dependable, secure, and aligned with business workflows—supporting collaboration, governance, automation, and ongoing digital transformation.

• Deliver reliable cloud services through proactive administration, monitoring, documentation, and continuous improvement.
• Provide responsive, solution-oriented support while maintaining strong service standards and clear communication.
• Collaborate with IT leadership and business stakeholders to prioritize work, reduce operational risk, and improve user experience.
• Administer Microsoft 365 services including Teams, SharePoint Online, One Drive, Exchange Online, and Power Platform.
• Provide Tier 2/3 support for M365-related issues including identity, email, Teams, SharePoint/One Drive sync, and permissions problems.
• Follow structured ticketing/work tracking processes to support transparency, service levels, and workload management.
• Perform tenant configuration, service health monitoring, feature enablement, and lifecycle management of cloud services.
• Manage user lifecycle tasks: onboarding/offboarding, licensing, identity assignments, group and mailbox management.
• Maintain and enforce configuration standards (Teams policies, SharePoint site provisioning norms, external sharing controls, collaboration settings).

• Administer Entra  services including authentication methods, role-based access, conditional access, and identity governance.
• Support Microsoft 365 security and compliance controls, including audit logging, retention policies, sensitivity labeling, and DLP configuration.
• Assist with identity-related incident response and remediation (risky sign-ins, phishing impacts, excessive permissions, compromised accounts).
• Administer and support SharePoint Online and Teams environments, including permissions, information architecture, and content lifecycle.
• Support company-wide document management through SharePoint/Teams, including integrations with third-party systems such as Yardi Voyager.
• Improve structure, metadata, and governance models to enhance content organization and searchability.
• Promote effective knowledge management and collaboration practices across the organization.
• Create and maintain automation using Power Automate and Power Shell to streamline workflows and reduce manual processes.
• Support development of simple low-code solutions using Power Apps and Microsoft 365 capabilities.
• Monitor the Microsoft 365 roadmap, evaluate new features, and recommend enhancements that improve security, collaboration, and productivity.
• Support organizational readiness and adoption of modern AI productivity tools such as Microsoft Copilot.
• Manage licensing assignments for Microsoft 365 and support cost optimization through usage reviews.
• Coordinate with vendors and service providers to resolve escalations, manage service changes, and ensure cloud reliability.
• Maintain configuration documentation, baseline standards, and change logs for cloud services.

• Partner with business units to understand needs and translate them into secure, supportable cloud solutions.
• Deliver training, documentation, and adoption support for Teams, SharePoint, One Drive, and Power Platform tools.
• Support communication and change management efforts for new features and service enhancements.

• Perform other duties as assigned.
• Comply with all company policies and procedures.

Minimum:

• Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent combination of education and related work experience.

Preferred:

• Microsoft certifications such as MS-102, MS-900, SC-900, AZ-900, PL-900
  .

Minimum:

• 3+ years of experience in systems administration, cloud administration, or SaaS platform support.
• 2+ years of hands‑on administration of Microsoft 365 (Teams, SharePoint Online, One Drive, Exchange Online, Entra ).
• Experience supporting identity and access controls, cloud security best practices, and operational troubleshooting.
• Experience creating and maintaining documentation, runbooks, workflows, and operational procedures.

Preferred:

• Experience in commercial real estate, investment management, or development/construction industries.
• Experience with document management platforms and…