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Customer Relations QA Supervisor — Lead Quality & Training
Job in
Kapolei, Honolulu County, Hawaii, 96709, USA
Listed on 2026-08-04
Listing for:
HMSA
Apprenticeship/Internship
position Listed on 2026-08-04
Job specializations:
-
Quality Assurance - QA/QC
Regulatory Compliance Specialist -
Management
Regulatory Compliance Specialist
Job Description & How to Apply Below
HMSA is seeking a QA Supervisor for its Customer Relations team in Hawaii. The role oversees quality assurance across the contact center, monitors live and recorded interactions, and ensures compliance with scripts and standards.
You will lead a team of Customer Relations Business Specialists, coach agents, and drive continuous improvement initiatives. Minimum qualifications include a Bachelor's degree or equivalent, 3 years in a call center/QA environment, 1 year in leadership, plus strong
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