Assistant Store Manager

Company Description

Hot Topic is a leading destination for pop culture and music merchandise, focused on delivering unique products and memorable experiences for passionate fans. Founded in 1989 in Southern California, the company now operates over 600 retail locations, along with a headquarters and two distribution centers, employing more than 10,000 associates. Hot Topic is committed to giving back through partnerships with organizations such as Mental Health America, Notes for Notes, and The Trevor Project.

The company fosters an inclusive environment where individuals from diverse backgrounds can build their careers, support teammates, and contribute to customers and communities—while having fun. Guided by values that emphasize team success, continuous improvement, customer experience, fun, and integrity, Hot Topic offers opportunities to be part of a vibrant retail culture.

The Assistant Store Manager is a part‑time, on‑site role located in Kapolei, HI. In this role, the Assistant Store Manager supports daily store operations, including opening and closing procedures, merchandising, and maintaining store standards that reflect Hot Topic’s brand and fan culture. This position helps lead and motivate the store team to deliver engaging customer service, drive sales, and ensure an outstanding in‑store experience.

The Assistant Store Manager assists with training and coaching associates, monitoring inventory, and supporting retail loss prevention processes. This role also collaborates with the Store Manager to analyze store performance, implement promotional activities, and uphold company policies and safety guidelines.

• Strong customer‑focused skills, including Customer Service and Customer Satisfaction, with the ability to create engaging experiences for diverse shoppers.
• Effective Communication skills to provide clear direction, give feedback, and collaborate with team members and customers.
• Store Management capabilities, such as supervising associates, coordinating daily operations, and supporting merchandising and visual standards.
• Knowledge of Retail Loss Prevention practices to help safeguard company assets and ensure a safe, secure environment.
• Previous retail or customer‑facing experience, preferably in a specialty or pop culture environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.
• Demonstrated leadership potential, reliability, and a collaborative approach to working with diverse teams.
• Basic math and computer skills, and the ability to stand, move, and lift merchandise as part of regular store activities.