Merchandise Stock Associate

Merchandise Stock Associate - Full Time, $29.17/Hour

Job : 1364174
Location: Kapolei, Hawaii, United States
Business: Aulani, A Disney Resort & Spa
Date posted: Jul. 15, 2026

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• 100% full coverage of healthcare for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Assist in the daily operations of one or more of the following highly themed Merchandise locations at Aulani, A Disney Resort & Spa. Apply to this position to be considered for a Merchandise Cast Member!

• Kālepa's Store – Located near the lobby, convenient for guests to purchase groceries, sundries and vacation essentials. Features artisanal island delights that celebrate Hawaiian culture.
• Hale Manu – Upscale boutique offering high‑end fashion and island flair, including authentic Hawaiian-made products, gifts, jewelry and designer sunglasses.
• The Lava Shack – Poolside shop offering swimwear, beach toys, snacks, beverages and more.
• Special Events, Pop‑Up Locations & Carts – Mobile shops vending merchandise on beaches, setting up pop‑ups, and interacting with guests during special events like ‘Ohana Movie Nights.

Enhance the guest experience during their stay through strong product awareness, proactive selling techniques and a positive demeanor. Be prepared to work both indoors and outdoors, supporting either a retail location or a merchandise cart.

• Guest Service: Proactively approaches all guests and offers options while increasing revenue opportunities.
• Greeter: Greets and thanks each guest as they enter and exit the location; assists with directions, event schedules, provides samples and other information requested by guests.
• Retail Agent: Processes merchandise transactions following proper POS procedures; may sell bottled liquor depending on the location.
• Pin Trader/Hat/Leather Personalization: Shares pin trading knowledge, embroidering guest names on hats and engraving names on predetermined leather items.
• Grocery Delivery: Responsible for overall delivery of grocery items to all guest rooms throughout the resort.
• Stock Receiver: Unloads and processes both hard‑line and soft‑line product, meeting productivity and visual standards.
• Stock Runner: Straightens and details product by zone, identifies out‑of‑stock items, picks product from the stockroom and fulfills product to the sales fixture, communicating through the logistics board.

• Follow open/close procedures for cashiering role, including counting and balancing funds at beginning and end of shifts.
• Follow proper cash handling procedures.
• Adhere to loss prevention guidelines.
• May also be asked to work in specialized areas; additional training required.

• Basic mathematical skills are necessary.
• Sales experience helpful and/or comfort with suggestive selling.
• Knowledge of Hawaiian or Japanese language preferred.

Full Time – Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.