Mobile Associate, Store-in-Store - Retail Sales

Job Overview

Mobile Associates, Store-in-Store, are part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They engage customers, educate them on products and services, and meet performance targets through sales and exceptional customer service.

• Proactively engage with a broad range of customers in a high‑traffic retail environment, using digital tools to communicate effectively, educate, and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and onboarding, identify customer needs, and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products, and processes; review personal results, current promotions, and updates on the Hub; partner with nearby store locations for customer onboarding and store operations.
• Provide exceptional service, exceed customer expectations, and proactively reach out to potential customers to drive sales activity; follow up with customers, capture referrals, manage “Be Back” processes, and build relationships with new and existing customers.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

• High School Diploma/GED (Required)

• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)

• Customer satisfaction – passionate customer advocate with the desire to connect and have fun with customers; effective at balancing customer experience and performance goals. (Required)
• Team building – willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions to issues. (Required)
• Retail sales – competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

$20.50, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on‑the‑job training and eligible hourly training pay. After completion, promotion to Mobile Expert role and eligibility for an annualized incentive target of $18,000/year. Actual incentives vary by performance and part‑time/full‑time status.

Medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance;

mobile service and home internet discounts; pet insurance; commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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