Security Host​/Hostess

Position: Security Host/Hostess - Full-Time, $29.00/Hour
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

100% full coverage of healthcare for you and your eligible dependents
Tuition paid upfront at network schools
Free lunch
Free parking
Free theme park admission and much more!

As a Security Host/Hostess, the main goal is to provide a safe and secure environment that enables our guests, cast members and vendors to experience the magic of Disney.
Responsibilities

The Security Host/Hostess performs protective and enforcement functions in a courteous and professional manner while dealing with emergencies, undesired conduct, disturbances, threats to life and property
As a first responder, will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defribrillator (AED), Stop The Bleed Training and fire extinguisher procedures to respond to emergencies as needed
Conduct interior and exterior Resort foot patrol to identify undesirable conditions
Evaluate a situation and quickly make logical decisions on how to proceed while maintaining a calm demeanor
Investigations, including evaluation of the scene, interviewing complainants and witnesses, involve correct personnel to assist with the investigation
Documentation and report writing
Maintain order in the Resort while attending to the needs of our guests, cast members and vendors
Coordinate expedient response to emergency conditions such as fire, alarms, safety hazards and threats to life and/or property in a calm, rational, persuasive manner
Handle violations of Resort policy, civil laws and undesired conduct
Work with state of the art technology to detect and respond to safety systems
Provide cash escorts for cashiers to/from cash room to their work station
Respond to security and emergency calls and prioritize the work in a timely manner
Use of complex consoles to receive calls from guests, cast members and vendors requiring assistance and dispatches to resolve situations - will maintain logs of all requests
Provide key assist
Issue contractor and visitor badges
Monitor Closed Circuit Television (CCTV) system for any unusual activity and dispatch via two-way radio
Provide accurate information to guests, cast members and vendors seeking directions and hours of operation
Receive, record and secure found property - will also research and respond to guests inquiries for lost property
Escort guests and cast members as required to parking lots
Perform other duties and responsibilities as assigned

Basic Qualifications

Must be at least 18 years of age
Valid State of Hawaii Guard Card
Excellent communication skills

A successful candidate will have experience as a first responder - related experience that best aligns with the day to day operation may include:

Hotel/Resort Security Guard/Officer experience

Successfully completed basic training in the Military
Loss Prevention and/or Plain Clothes Operatives experience

High pressure situational experience such as Emergency Medical Technician, Firefighter, Flight Attendant

Strong verbal, written and technology skills required

Keyboarding skills 25 WPM
Investigation skills
Perform general clerical duties using Microsoft Office and other site specific programs
A good sense of direction as will learn and memorize Resort layout to include the locations of fire pull stations, fire extinguisher, AED, standpipes and more
Self-directed (can complete tasks with minimal follow up/supervision)
Maintain strong observation skills with high level of detail and scrutiny for entire shift

Preferred Qualifications

Associates Degree or higher in Criminal Justice, Private Investigations, Homeland Security, Emergency Management and/or Emergency Medical Services
Strong understanding of Hawaii Revised Statues; particularly those that apply to Hotel/Resort destinations (such as trespassing, etc.)
Knowledge of Hawaiian/ Japanese language

Required Education

High school diploma or equivalent

Additional Information
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, evenings, overnight shifts, weekends, and holidays.
Keyword: AULANI CASTING, AULANICASTING
The hiring range for this position in Hawaii is $29.00 per hour. The base pay actually offered may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. To learn more about our benefits visit: benefits.