Case Manager III - Driver

Case Manager III
- Driver

Salary Range $55,000.00 - $60,000.00 Salary Level Experienced Position Type Full Time Job Shift Day Education Level Graduate Degree

Travel Percentage Up to 25% Category Nonprofit
- Social Services

Case Manager III reports directly to the Program Coordinator or Director of Behavioral Health at U.S.VETS. Case Manager III is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual client's needs.

FLSA Classification:
Exempt

Responsibilities

• Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas:
  Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric
• Coordinates care with VA personnel and other community partners on behalf of clients for eligibility documentation, mental and physical health services.
• Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete
• Collaborates with clients to complete Individual Action Plans (IAP)
• Provides guidance to Case Manager I & II staff on client IAPs, client intervention strategies, progress notes, discharge planning, etc. during weekly program meeting and as needed
• Conducts crisis intervention and supports Case Manager I & II staff with client issues
• Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
• Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format
• Reviews and documents updates for IAPs monthly
• Completes timely discharge summaries
• Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients
• Assists in quality management activities, data collection, and preparing reports
• Facilitates client life skills classes
• Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)
• Conducts random drug and alcohol screenings of clients
• Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
• Assists Program Coordinator and Clinical Director with auditing of client documentation such as client eligibility documentation, case notes, IAPs and IAP reviews, discharge forms
• Assists Program Coordinator and Clinical Director with program reporting.
• Supervises student interns which includes task assignment, reviewing process recordings, supervision sessions, evaluations, and adhering to university standards
• Assists with training new staff and providing training to team members
• Assists with urgent client issues outside of business hours as needed
• Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases
• Documents client referrals for services
• Attends scheduled team meetings and trainings
• Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
• Performs other duties as required
• Staff who have a valid driver's license and meet company insurance requirements may be requested to complete a provided driver training course and drive company vehicles for work-related activities to include client transportation

Requirements

• Master's Degree in Social Work, Psychology, Counseling, or other related social service field required
• Two years of experience in social services or related field preferred
• Experience working with homeless and/or veterans preferred
• Certification in Substance Abuse Counseling preferred
• Experience facilitating support groups preferred
• Strong oral and written communication skills
• Professional manner and appearance
• Ability to work independently and within a team
• Ability to take direction
• Ability to work effectively with diverse group of clients, staff, and community members
• Intermediate computer literacy required; must be able to navigate electronic medical records systems and Microsoft Office applications
• Valid driver's license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course