Office Manager - Katy-Fulshear

Job Description

• Be a steady, welcoming presence:
  Greet parents and students warmly and ensure every interaction reflects our standards of care and professionalism.
• Manage scheduling with precision:
  Maintain accurate Academic Coach and client session schedules through our Enrichery portal, keeping our systems organized and up to date.
• Support your location director:
  Assist with administrative tasks including scheduling, client follow-ups, and building and maintaining checklists and operational procedures.
• Keep the office running like clockwork:
  Maintain a clean, organized, and well‑stocked workspace with clear systems in place so nothing falls through the cracks.
• Support employee transitions:
  Assist with onboarding and off‑boarding employees using established processes to ensure smooth, consistent handoffs.
• Supervise the Front Desk Coordinator:
  Provide clear direction and support to our Front Desk Coordinator, ensuring a seamless and well‑documented transition of responsibilities during evening and Sunday sessions.
• Handle office logistics:
  Run occasional errands and manage supplies so the team always has what it needs.
• Other duties may be assigned as needed.

• Warm and welcoming:
  You enjoy talking to people and taking care of others.
• Structured and process‑driven:
  You appreciate having clear guidelines and take pride in following and improving established procedures.
• Meticulous attention to detail:
  You catch the small things before they become big problems, and you hold yourself to a high standard of accuracy and follow‑through.
• Calm, consistent service approach:
  You show up the same way every day: reliable, professional, and focused on delivering a high‑quality experience.
• Thorough and dependable communicator:
  You communicate clearly and professionally, listen carefully, and follow through on every commitment.
• Steady under pressure:
  When priorities shift, you adjust methodically and return to your systems.
• Plus:
• Strong working knowledge of Google Suite, especially Google Sheets.
• Familiarity with CRM software is a plus.
• Comfortable navigating difficult client situations with patience and professionalism.
• Solution‑oriented approach to unexpected challenges.

• Ability to lift, carry, and move up to 15 pounds occasionally.
• Ability to sit, stand, and walk for extended periods throughout the workday.
• Ability to use a computer and other standard office equipment for extended periods.

• Monday – Thursday: 1:30–9:30 pm.
• Note that we are still open during most school holidays.
• Paid holidays (2 days during spring break, 3 days at Thanksgiving, July 4th, your birthday, and 10 days off for Christmas).
• 80 hours of Paid Time Off.
• Health, Vision, Dental, and short term disability insurance.