Library Technician; Maud Marks Branch Library

Position: Library Technician (Maud Marks Branch Library)
Position Description

Harris County Public Library (HCPL) - History

What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.

What you will do at Harris County Public Library:

Responsible for a wide array of tasks designed to ensure a smooth and enjoyable library experience for patrons. Duties include patron assistance, engaging in activities and program delivery, outreach, and maintenance of library materials. Delivers comprehensive customer service, actively connects patrons with the information they need, and efficiently handles circulation tasks. Support innovative library programs, demonstrating a thorough understanding of all library operations and consistently delivering an exceptional customer service experience.

This is a part-time temporary position with an ending date of December 31, 2026.

Duties and Responsibilities:

* Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events

* Assists patrons on computers, answering phones, and assisting with request for assistance

* Checking in and delivery of holds, returned items, and new items

* Pulling expired holds, shelving returned and new items, running reports, and looking for lost items on the shelves

* Basic reference service in the library and during outreach events

* Promote library services to the community

* Accurately enter data, handle sensitive customer information, and handle cash transactions

* Maintain and promote an engaging and attractive library collection

* Attend staff meetings, activities, and professional conferences and actively serve on committees

* Other duties as assigned

Harris County is an Equal Opportunity Employer

(Use the "Apply for this Job" box below). Employment Opportunity Plan .aspx

If you need special services or accommodations, please call  or email

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 30 wpm and 80% accuracy.

Please see testing instructions in the General Information section below.

Education:

* High School diploma or GED equivalency

Experience:

* One (1) year of verifiable Customer Service experience

Additional Information:

* Available and reliable transportation for work-related duties

* Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request

* Candidates must complete a clerical skills test and achieve a minimum typing speed of 30 WPM with at least 80% accuracy

Knowledge, Skills and Abilities:

* Customer service principles promoting positive partnership and public relations

* Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)

* Excellent communication skills (verbal and written)

* Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment

* Ability to work well with public and staff members

* Cash handling practices ensuring accountability and accuracy

* Work with various cultural and ethnic groups in a discreet and effective manner

* Proficient with Social Media (Facebook, Twitter, Instagram, etc.)

* Proficient with the Internet and Office 365

* Must use your personal mobile device for our Multifactor Authentication process

NOTE:

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Language:

* Bilingual (preferred)

General Information

Register Online for the HRT Clerical Skills Test using the following link:

Click the above link to the HRRM Clerical Skills Test registration page

Click on "Apply" to submit your request for testing

You will receive a test invitation and instructions via e-mail within 48 hours

You will have no more than 5 calendar days to access and complete testing

Your score will be automatically uploaded to your application

The test may be taken once every 30 days

Most recent test scores are retained for up to 6 months

Position Type and Typical Hours of Work:

* Temp | Part-time

* Typical shifts are Day, Evening, Nights, Weekends, etc.

Salary:

* $20 Per Hour

* Paid Biweekly

Work Environment:

* This job typically operates in a professional office environment.

* This role routinely uses standard office equipment such as computers, phones,…