Clerk - Special Education

Reports to: Coordinator for Special Education Assessment and Compliance

Duty Days: 187 Days

Wage/Hour Status: Non-Exempt

Pay Grade: AS02

Date Revised: 05/2023

Qualifications:

College hours, high school diploma or GED

Successful work experience in a school setting preferred

Experience in a helpdesk or support center environment preferred

Excellent typing, word processing and file maintenance skills

Ability to create forms, data/reports, charts, graphs

Excellent organization, communication, and interpersonal skills

Excellent telephone and public relation skills

Knowledge of general office machines

Ability to work with people

Ability to keep information confidential

Primary Purpose:

This position provides support to users of the Special Education Student Information System (eStar) as well as performing some of the management functions of the system.

Major Duties and Responsibilities:

Provide support to users of the Special Education Student Information System including but not limited to Diagnostic Specialists, Speech Language Pathologists, Special Education teachers, district administrators, Licensed Specialists in School Psychology, related service personnel, and campus administrators.

Assist in administration and maintenance of those applications.

Assist in creation of training materials or provide end-user training for those applications.

Ensure user satisfaction by responding to user questions and requests for assistance. Log all user questions and problems and tracks the same through to resolution.

Respond to other district requests for records.

Manage user accounts.

Attend trainings to network with other district clerks with similar job responsibilities.

Maintain a positive attitude at all times.

Assist with the management of additional computer systems in the special education department.

Other SHARS Duties as assigned.

Provide Personal Care as identified in applicable student IEPs.

Equipment Used:

Personal computer, phone system, copier, printer

Working Conditions:

Maintain emotional control under stress, frequent standing, stooping, bending, kneeling, pushing, sitting for long periods, moderate lifting and carrying 15-44 lbs. Move small stacks of textbooks, audit folders, media equipment, desks and other classroom or adaptive equipment.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.