Receptionist, Administrative​/Clerical

Job Responsibilities

• Greet and direct visitors in the office.
• Operate a multi-line telephone system to answer incoming calls and direct callers to appropriate personnel.
• Retrieve messages from voicemail and forward them to appropriate personnel.
• Answer incoming telephone calls, determine the purpose of callers, and forward calls to appropriate personnel or department; take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
• Answer questions about the organization and provide callers with address, directions, and other information; welcome on-site visitors, determine the nature of business, and announce visitors to appropriate personnel.
• Monitor visitor access and issue passes when required, update appointment calendars, prepare travel vouchers, take payments for services and products.
• Receive, sort, and route mail, and maintain and route publications; maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes; create and print fax cover sheets, memos, correspondence, reports and other documents when necessary.
• Order, receive, and maintain office supplies.
• Perform other clerical duties as needed, such as filing, photocopying, and collating.
• Work on standard issues/problems.

• Knowledge of Microsoft Office applications.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem‑solving situations; use reason even when dealing with emotional topics.
• Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
• Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
• Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information.
• Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put the success of the team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed; recognize accomplishments of other team members.
• Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
• 1-2 years related experience.
• Education:
  
  High School diploma or equivalent.

Salary Type:
Hourly

Salary Min: $18

Salary Max: $18

Currency Type: USD