Onsite Assistant General Manager (Sunterra)

Onsite Assistant General Manager (Sunterra)

Katy, TX

The Assistant General Manager serves as the second-ranking management professional within the Association and assists the General Manager in administration, operations, maintenance oversight, governance, financial management, and resident services.

This position reports directly to the General Manager and works closely with the Board of Directors, department managers, residents, vendors, and administrative staff.

• Assist the General Manager in daily administration and operations
• Serve as Acting General Manager when designated
• Coordinate operational initiatives and departmental activities

• Prepare Board packets, notices, and meeting materials
• Attend Board, annual membership, and committee meetings
• Maintain corporate records and governing documents

• Conduct community inspections and manage compliance tracking
• Administer architectural review applications and approvals
• Coordinate homeowner appeals and compliance hearings

• Assist with oversight of common areas, amenities, pools, and facilities
• Coordinate preventative maintenance programs and inspections
• Monitor maintenance performance and work orders

• Track contract renewals and vendor performance
• Solicit bids and prepare bid comparison analyses
• Maintain vendor records and insurance certificates

• Review and code accounts payable transactions
• Assist with budgets, financial reporting, and reserve planning

• Assist with insurance programs, claims management, and incident reporting
• Support risk management and safety initiatives

• Strong leadership, customer service, and communication skills
• Knowledge of HOA governance and Board operations
• Ability to interpret financial statements and budgets
• Strong organizational and project management abilities

• Minimum two years of HOA management experience
• Minimum two years of administrative or management experience
• Ability to interpret financial statements and budgets
• Valid driver's license and reliable transportation

• Bachelor's degree in Business Administration, Public Administration, Community Association Management, or related field
• CMCA, AMS, or PCAM credentials preferred
• Experience in active-adult or large-scale HOA communities

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

$70,000 – $75,000 per year (depending on education and experience)

Benefits Include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

Real Manage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.