Insurance Customer Service Representative
Listed on 2026-02-24
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description
If you feel like you would be a good fit for this position, please call Sabrina at for a short phone interview before starting the assessment. Please do not call the main office number for job inquiries as they are busy assisting our customers.
Welcome to Greg White's Allstate Insurance, where we believe in protecting what matters most. We're not just selling insurance; we're building relationships and providing peace of mind. We are looking for a bright, energetic Customer Care Representative to join our dedicated team. You'll be the friendly voice and guiding hand for our clients, helping them navigate their insurance needs with ease and confidence.
If you have a passion for helping others and thrive in a fast-paced role where you can make a real difference every day, we'd be thrilled to have you become a part of our Allstate family right here in Katy.
Base Salary is $40-55K based on experience plus Bonuses!!
Benefits- Annual Base Salary + Bonus Opportunities
- Dental Insurance
- Life Insurance
- Disability Insurance
- Hands on Training
- Mon-Fri Schedule
- Career Growth Opportunities
- Great Teammates.
- Free Coffee
- Mentorship with Established Agent
- Pay Raise Opportunities
- Team Meetings
- Hands-On Training
- Bonus Opportunities
- Weekends Off
- Paid Holidays
- Paid Time Off (PTO)
- Licensing Assistance Available
- Answer incoming customer inquiries via phone, email, and potentially other channels.
- Provide accurate information about insurance policies and services.
- Assist customers with policy changes, billing questions, and general account maintenance.
- Address customer concerns and complaints with empathy and efficiency, aiming for first-contact resolution.
- Document all customer interactions and transactions clearly in our system.
- Collaborate with other team members to ensure a seamless customer experience.
- Current Property &Casualty License is a plus but we are willing to train and assist the right candidate in obtaining one.
- Previous experience in customer service, particularly in the insurance industry, is a strong plus.
- Excellent verbal and written communication skills are essential.
- A friendly and patient demeanor when interacting with clients.
- Ability to listen actively and understand customer needs thoroughly.
- Bilingual (English and Spanish) speaking is a plus.
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