Bilingual Call Center Supervisor; Spanish

Position: Bilingual Call Center Supervisor (Spanish)
About the Job

Exciting Opportunity:
Bilingual (Spanish) Sales Associate Team Lead - Join a Growing Home Goods Company in Katy, TX!

Are you a confident, customer-focused leader who speaks fluent Spanish? Do you have a passion for sales and delivering exceptional service? If so, we're looking for you! Our well-established home goods company in Katy, TX is seeking a Bilingual Sales Associate Team Lead to guide a small team of dedicated sales associates. This is your chance to make a real impact in a thriving business while developing your leadership skills!

What's in It for You:

• Direct Hire Opportunity:
  Stability with a trusted company.
• Competitive Pay: $16.50 per hour, plus commission opportunities to boost your earnings.
• Consistent Schedule:
  Monday to Friday, 9:00 AM - 7:00 PM, and Saturdays, 10:00 AM - 3:00 PM.
• Growth Potential:
  Lead a small, motivated team and grow with the company.
• PTO:
  Earn 5 days of paid time off after your first year of service.

Your Responsibilities:

As the Sales Associate Team Lead, you'll guide and support a team of 4 sales associates to deliver exceptional customer service. You'll also:

• Handle customer inquiries, complaints, and feedback, ensuring issues are resolved smoothly.
• Process sales orders, payments, exchanges, and returns in line with company policies.
• Manage daily deposits and end-of-day bank verifications.
• Stay up-to-date on promotional offers and product knowledge to upsell effectively.
• Lead by example, motivating your team to meet sales quotas and deliver top-notch service.
• Monitor call and mail histories to ensure all customers are assisted in a timely manner.
• Craft professional emails and communicate effectively with customers and coworkers in both Spanish and English.

What We're Looking For:

• Leadership Experience: At least 1 year of experience in a leadership or supervisory role, ideally in retail, call centers, or fast food.
• Bilingual Fluency:
  Excellent written and oral communication skills in Spanish are a must.
• Customer Service Skills:
  Passion for helping customers, strong upselling abilities, and a friendly, professional demeanor.
• Tech-Savvy:
  Strong computer skills, including experience with Google Calendar, social media, Whats App, Google Chat, and CRM systems.
• Organizational Skills:
  Ability to multitask, stay organized, and handle multiple responsibilities efficiently.

Why This Role is Perfect for You:

• You're a natural leader who thrives in a customer-facing environment.
• You're driven by results and motivated to help your team meet sales targets.
• You enjoy providing top-notch service and solving problems with ease.
• You're looking for a long-term position with opportunities for growth and development.

Ready to Lead and Excel?

If you're a bilingual (Spanish), customer service pro with leadership experience, apply today and take the next step in your career with a company that values your skills and passion. Don't miss out on this opportunity to grow, lead, and succeed!

About Openwork

Openwork is a talent-focused staffing company on a mission to bring ease, accessibility, and thoughtfulness to an industry we've held a footing in for 50+ years. We believe there's more to life than livelihood, but that finding your dream job, career, or team is a really good place to start. Our mission is helping build careers, companies and communities, one person at a time.

Our vision is a fulfilling career for everyone and the right talent for every organization.