Customer Service Representative; Part Time

Are you ready to join a team that provides excellent service and value to our customers and our team members? dyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• And so much more…

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Follow-up estimates, jobs completed, and ensure payment is collected
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

Here are some of the ways that we’ll measure your performance in the role.

• Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
• Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.

• Culture alignment
• Construction Sales Experience
• Rockstars only
• Bought into the vision

• Be highly organized and detail-oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Be a self-starter
• Have computer experience with Office Software

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 7+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills
• Construction‑related company experience
• Sell experience needed

The pay range for this position is $25,000 to $35,000, depending on your experience, plus bonuses.

• 20+ hours a week guarantee (Seeking to develop a full-time position).
• Work schedule Monday to Friday
• PTO and Holidays
• Vision and Dental
• Retirement Plan
• Life Insurance