Member Services Associate

Job Details

Location:

Katy, TX 77494
Position Type:
Part Time

Travel Percentage :
None

Job Shift: Any
Job Category:
Hospitality - Hotel

This entry‑level position provides consistent quality service, accurate information regarding all areas of club operations, and monitors the Member Services Desk, including but not limited to policies and procedures.

With a can‑do spirit and willingness to help wherever needed, you will thrive at Villa Sport. In addition to the Member Services department, you may be trained and assigned to one or more of these club areas:

• Café
• Recovery + Spa (reception)
• Housekeeping
• Sports
• Facilities

• Hourly rate of pay based on relevant experience to the role.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.
• Flexible scheduling.

• Excellent phone skills; ability to handle intermittent heavy phone traffic.
• Efficient, well‑organized, able to handle a variety of duties simultaneously.
• Previous customer service experience.
• Bilingual a plus.
• Minimum 16 years of age (certification requirements vary for café roles).
• Five‑star customer service skills.
• Excellent communication skills.
• Good organizational skills.
• Ability to quickly learn new tasks or technology.
• Enjoy working in a fast‑paced and varied environment where the customer is first.
• Committed and flexible.
• Outgoing, friendly and able to work with and serve all kinds of people.
• Fast learner with a variety of interests.
• High energy with a positive outlook and can‑do spirit.
• Team player who enjoys taking on new challenges.
• Progress toward high school diploma or college degree preferred.

It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status and any other characteristic protected by federal, state or local law.