Finl Aid &Elig Specialist

## Finl Aid &Elig Specialist Apply locations:
TX Katytime type:
Full time posted on:
Posted Todayjob requisition :
R-100492
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* Job Description:

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* Title:

Financial Aid and Eligibility Specialist Classification:
Non-Exempt Scope of Position:
The Financial Aid and Eligibility Specialist provides superior customer service to applicants seeking financial aid assistance for training in a fast paced, multi-functional environment. This person will assist applicants with applications and required documents for financial assistance and other expanded services Workforce Solutions offers.

Key Responsibilities:

· Determine if customers are eligible for the Workforce Solutions financial aid
· Enter information in the appropriate management information system and maintain electronic files as needed
· Function as a financial aid resource specialist for applicants, responding to inquiries from prospective students
· Handle a high volume of inbound and outbound communication with prospective residents seeking financial aid for training
· Process a high volume of incoming applications/inquiries in a timely and accurate manner
· Collect accurate and complete information from residents, protecting confidential information, while determining eligibility
· Make recommendations for process improvements to continuously improve efficiency of operations and customer service
· Resolve routine customer concerns utilizing excellent customer service skills
· Maintain excellent productive working relationships with all business partners to ensure seamless customer service
· Other opportunities as available

Education and Experience Requirements:

· Bachelor’s degree preferred, or equivalent experience
· Three or more years of work experience, preferably in eligibility and/or a customer service environment
· Broad base knowledge of Labor Market Information and financial aid for childcare and training programs
· Ability to proactively resolve issues and seek answers, actively look for ways to help people, perform under pressure, meet tight deadlines and meet or exceed performance goals
· High attention to detail regarding data entry and other record keeping required
· Must have reliable transportation to and from the worksite and other required locations

Job Ad Financial Aid and Eligibility Specialist Gulf Coast Region Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Financial Aid and Eligibility Specialist position is for you!

We are seeking a dynamic and team-oriented individual to join our spirited team.

As a Financial Aid and Eligibility Specialist, you are responsible for providing superior customer service to applicants seeking financial aid assistance for training in a fast paced, multi-functional environment. This person will assist applicants with applications and required documents for financial assistance and other expanded services Workforce Solutions offers.

Key Responsibilities:

· Determine if customers are eligible for the Workforce Solutions financial aid
· Process a high volume of incoming applications/inquiries in a timely and accurate manner
· Collect accurate and complete information from residents, protecting confidential information, while determining eligibility
· Make recommendations for process improvements to continuously improve efficiency of operations and customer service
· Maintain excellent productive working relationships with all business partners to ensure seamless customer service

Education and Experience Requirements:

· Bachelor’s degree preferred, or equivalent experience
· Three or more years of work experience, preferably in eligibility and/or a customer service environment
· Broad base knowledge of labor market information and financial aid for childcare and training programs
· Ability to proactively resolve issues and seek answers, actively look for ways to help people, perform under pressure, meet tight deadlines and meet or exceed performance goals
· High attention to detail regarding data entry and other record keeping required
· Must have reliable transportation to and from the worksite and other required locations

About EDSI:

EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified. Bring your expertise to EDSI where you can live our values of Show Up, Smile, and Support every day!
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