Library Technician; Maud Marks Branch Library

What began in 1921 and has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection and circulation services across Harris County.

Responsible for a wide array of tasks designed to ensure a smooth and enjoyable library experience for patrons. Duties include patron assistance, engaging in activities and program delivery, outreach, and maintenance of library materials. I will deliver comprehensive customer service, actively connect patrons with the information they need, and efficiently handle circulation tasks. I will support innovative library programs, demonstrating a thorough understanding of all library operations and consistently delivering an exceptional customer service experience.

This is a part‑time temporary position with an ending date of December 31, 2026.

• Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events.
• Assist patrons on computers, answer phones, and assist with request for assistance.
• Check in and deliver holds, returned items, and new items.
• Pull expired holds, shelve returned and new items, run reports, and look for lost items on the shelves.
• Perform basic reference service in the library and during outreach events.
• Promote library services to the community.
• Accurately enter data, handle sensitive customer information, and handle cash transactions.
• Maintain and promote an engaging and attractive library collection.
• Attend staff meetings, activities, and professional conferences and actively serve on committees.
• Perform other duties as assigned.

• High School diploma or GED equivalency.

• One (1) year of verifiable Customer Service experience.

• Available and reliable transportation for work‑related duties.
• Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request.
• Candidates must complete a clerical skills test and achieve a minimum typing speed of 30 wpm with at least 80% accuracy.

• Customer service principles promoting positive partnership and public relations.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills (verbal and written).
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
• Ability to work well with public and staff members.
• Cash handling practices ensuring accountability and accuracy.
• Work with various cultural and ethnic groups in a discreet and effective manner.
• Proficient with social media (Facebook, Twitter, Instagram, etc.).
• Proficient with the internet and Office 365.
• Must use personal mobile device for the multifactor authentication process.

Qualifying education, experience, knowledge, and skills must be documented on your job application. Only information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

• Bilingual (preferred).

• Temp | Part‑time.
• Typical shifts are day, evening, night, and weekends.

• $20 per hour.
• Paid biweekly.

• Job typically operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Works can be performed outdoors with possible exposure to inclement weather or temperature changes.
• Possible exposure to dangerous or aggressive/adverse populations.

• Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying. Ability to lift, carry, and exert up to 25 pounds; occasionally up to 40 pounds.

• Reports to:
  
  Branch Manager, Assistant Branch Manager, or Library Technician Supervisor.
• Supervises:
  None.

• 1815 Westgreen Boulevard, Katy, TX 77450.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications, positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

This position is subject to a criminal history check. Only relevant convictions will be considered, and, even when considered, may not automatically disqualify the candidate.

All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 30 wpm and 80% accuracy.

Harris County is an Equal Opportunity Employer.