Bilingual Customer Care Representative Allstate Insurance (Katy, TX

Job Description

Bilingual Customer Care Representative – Greg White's Allstate Insurance (Katy, TX)

About Us

At Greg White’s Allstate Insurance, we protect what matters most to our clients. We’re more than an insurance agency—we’re a team that builds trust, provides guidance, and delivers peace of mind. We’re looking for a bright, energetic Bilingual Customer Care Representative to join our Katy office and become a valued part of our Allstate family.

This is a great opportunity for someone who enjoys helping others, thrives in a fast paced environment, and wants to grow within a supportive, customer focused team.

• $40,000–$55,000 base salary, depending on experience
• Performance bonuses
• Supportive team environment
• Opportunities for professional growth and licensing

• Paid Time Off (PTO)
• Life Insurance
• Disability Insurance
• Hands on Training
• Career Growth Opportunities
• Amazing co-workers

What You’ll Do

• Answer customer inquiries via phone, email, and other communication channels.
• Provide accurate information about insurance policies, coverage options, and services.
• Assist clients with policy changes, billing questions, and account updates.
• Handle concerns and complaints with empathy and efficiency, aiming for first contact resolution.
• Document all interactions clearly and accurately in our system.
• Work closely with team members to ensure a seamless, positive customer experience.

What We’re Looking For

• Bilingual in English and Spanish (required).
• Property & Casualty License is a plus; we are willing to train and help the right candidate obtain one.
• Previous customer service experience—insurance industry experience is a strong advantage.
• Excellent verbal and written communication skills.
• Friendly, patient, and professional demeanor.
• Strong listening skills and the ability to understand customer needs.