Customer Care Representative Greg White's Allstate Insurance; Katy, TX

Customer Care Representative Greg White's Allstate Insurance (Katy, TX) Job Overview About Us

At Greg White’s Allstate Insurance, we protect what matters most to our clients. We’re more than an insurance agency—we’re a team that builds trust, provides guidance, and delivers peace of mind. We’re looking for a bright, energetic Customer Care Representative to join our Katy office and become a valued part of our Allstate family.

This is a great opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and wants to grow within a supportive, customer-focused team.

• $40,000–$55,000 base salary, depending on experience
• Performance bonuses
• Supportive team environment
• Opportunities for professional growth and licensing

Salary Range: $40,000.00 - $55,000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Life Insurance

Remote Type:
No

Job Type: Full-Time

Job Category:
Customer Service Representative

Location:

24642 Kingsland Blvd,Katy,TX,77494,US

• Excellent verbal and written communication skills.
• Previous customer service experience—insurance industry experience is a strong advantage.
• Strong computer skills and proficiency with Microsoft Office programs.
• Comfortable learning and working with customer service and insurance software systems.
• Property & Casualty License is a plus; we are willing to train and help the right candidate obtain one.
• Spanish-speaking skills are a plus, but not required.
• Friendly, patient, and professional demeanor.
• Strong listening skills and the ability to understand customer needs.
• Ability to work effectively in a fast-paced, customer-focused environment.

• Answer customer inquiries via phone, email, and other communication channels.
• Provide accurate information about insurance policies, coverage options, and services.
• Assist clients with policy changes, billing questions, and account updates.
• Identify customer needs and recommend additional insurance products or coverage options when appropriate.
• Cross-sell and promote products and services that provide additional value and protection for our clients.
• Handle concerns and complaints with empathy and efficiency, aiming for first-contact resolution.
• Document all interactions clearly and accurately in our system.
• Work closely with team members to ensure a seamless, positive customer experience.
• Perform other duties as needed to support the team and provide excellent customer service.