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Customer Care Team Lead

Job in Katy, Harris County, Texas, 77494, USA
Listing for: Academy Sports + Outdoors
Full Time position
Listed on 2026-09-09
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management
  • Management
Salary/Wage Range or Industry Benchmark: 60000 - 90000 USD Yearly USD 60000.00 90000.00 YEAR
Job Description & How to Apply Below
Position: Customer Care Team Lead: Grow People & Experience

Academy Sports + Outdoors is seeking a results-oriented leader to manage a Customer Care team in Katy, TX. The role focuses on coaching, performance management, and driving service quality while ensuring operational efficiency across the department.

You will oversee payroll validation, timekeeping, and compliance, while addressing escalated customer issues and promoting cross-functional collaboration to improve the overall customer experience. Flexibility for evolving duties is required.

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