Customer Service Representative; Bilingual

Overview

Katy, TX — As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Your Opportunity:
Customer Service Representative (Bilingual) – Titlemax, Katy, TX. As a CSR, you’ll help people access financial solutions and provide exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry-level position, with hands-on training, coaching, and development to support long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on!

The hourly wage for the position is $14.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks:

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, with e-learning modules for professional and personal development.
• Cross-brand training that enables opportunities at any of our eleven brands across the country.
• Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple medical insurance options, including telemedicine and spending accounts (HSA/FSA).
• Traditional 401(k) and Roth 401(k) with company match.
• Company-sponsored life and AD&D insurance.
• Various voluntary benefits (dental, vision, disability, life, accident, critical illness, hospital indemnity,  protection, legal services, pet insurance).
• Free access to mental health resources and life coaching through the Employee Assistance Program.
• Discount marketplace with exclusive retailer discounts.
• Paid time off starting at 12 days in the first year.
• Benefits subject to change and plan documents for details and eligibility.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services that fit customers’ lifestyles.
• Enter and maintain customer information with precision in the POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Perform duties outside the office when applicable (e.g., on-site vehicle appraisals, store errands, external marketing); participate in in-store and community events.
• Maintain store appearance and cleanliness to enhance customer experience.
• Follow security protocols and opening/closing procedures, including vault and cash drawer management as needed.
• Uphold compliance with company policies and applicable laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time in-person schedule, including weekends; minimum 40 hours per week.
• Store hours and requirements may change; speak with your recruiter for current details.

• A high school diploma or equivalent.
• Excellent verbal and written communication skills and professional demeanor.
• Meticulous attention to detail and ability to enter data accurately.
• Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensated).
• Background check required and conducted in accordance with applicable law.
• Ability to meet physical demands, including standing up to 90% of the time, lifting/moving up to 25 pounds, and operating mechanical controls (keyboard).

• Experience in check cashing, document…