Hotel Front Desk Clerk

Extended Stay America Suites Premier - Katy
• Katy, TX, US

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Welcome guests with a warm smile and ensure their check-in process is smooth and efficient.
• Handle guest inquiries and requests promptly, ensuring their needs are met with professionalism and care.
• Maintain accurate records of guest information and transactions, ensuring data integrity and confidentiality.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet our high standards.
• Resolve guest complaints with empathy and efficiency, turning challenges into positive experiences.
• Promote hotel services and amenities, enhancing the guest experience and encouraging repeat visits.
• Manage reservations and cancellations, optimizing room availability and occupancy rates for maximum efficiency and guest satisfaction.
• 1+ year of hotel industry experience or related job preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• Working knowledge of Microsoft Office and reservation management systems

$14 - $16 hourly

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!