Technical Support Engineer; Customer Facing
Listed on 2026-02-16
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IT/Tech
Technical Support, IT Support
Join a dynamic team where you will be the key technical resource for our customers, addressing critical incidents and enhancing product support processes!
Key ResponsibilitiesAct as the technical point of contact for assigned customers during incidents and support requests.
Diagnose and troubleshoot production issues, preparing comprehensive documentation for each case.
Advocate for customers by communicating recurring issues and potential improvements to internal teams.
Proven experience in technical support or site reliability engineering, particularly within cloud environments.
Strong debugging skills with proficiency in .NET, Visual Studio, and SQL.
Excellent written and verbal communication skills to effectively engage with customers and internal teams.
If you re passionate about delivering exceptional support and eager to influence product development, we invite you to apply!
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