ServiceNow Administrator

Who We Are

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose‑driven team that’s as committed to each other as we are to our customers. We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey.

What fuels us? Our belief in the power of fun. Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you’re starting out or leveling up, Academy is a place where fun can’t lose!

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Preferred Certification:
  Service Now Certified System Administrator (CSA).
• Preferred
  
  Certifications:
  
  Certified Implementation Specialist (CIS) for ITSM, Discovery, SAM, or HAM.

• 5+ years of hands‑on experience administering, developing, and configuring the Service Now platform in an enterprise environment.
• Proven experience in a large‑scale retail environment supporting high‑volume IT services is a strong plus.
• Demonstrated experience with at least two major Service Now version upgrades.

• Expertise in CMDB and Service Now Discovery principles and configuration.
• Strong functional and technical knowledge of IT Service Management (ITSM), Software Asset Management Professional (SAM Pro), and Hardware Asset Management Professional (HAM Pro).
• Proficiency in JavaScript, Glide Script, HTML, and using REST/SOAP APIs for integration.
• Ability to administer complex workflows, business rules, client scripts, and UI policies.
• Strong understanding of ITIL processes and their implementation within Service Now.

• CMDB and Discovery:
  Configure, maintain, and optimize Service Now Discovery to ensure the accuracy and completeness of the CMDB, supporting critical business service mapping.
• Asset Management:
  Administer and enhance the HAM Pro and SAM Pro modules, managing the full lifecycle of IT assets, ensuring compliance, and optimizing software spend.
• Platform Configuration & Customization:
  Set up and tailor core Service Now modules (Incident, Problem, Change, Request) by creating UI policies, business rules, client scripts, and workflows.
• System Maintenance & Upgrades:
  Perform regular system monitoring, performance tuning, and manage platform upgrades to ensure compatibility and leverage new Service Now features.
• Data Integrity & Reporting:
  Ensure data integrity through data imports, exports, and transformations. Develop insightful reports and dashboards for IT and business leadership.
• Integration Management:
  Configure and maintain integrations with third‑party systems using REST/SOAP APIs to support seamless process automation.
• Security & Compliance:
  Enforce security policies and ensure the platform adheres to internal controls and regulatory compliance standards.

• Acceptable level of hearing and vision to perform job duties.
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.
• Regular office attendance is required.

Full time

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.