Engineer ServiceNow IT Asset Management

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience

• Service Now certifications such as CIS-HAM, CIS-SAM, CIS-ITOM, or CSA preferred

• 5+ years of experience in Service Now ITAM, CMDB, IT Operations, or a related enterprise technology environment
• Hands‑on experience implementing and supporting HAM Pro and SAM Pro
• Experience with CMDB, Discovery, and/or Service Graph
• Experience supporting asset lifecycle processes, governance, compliance, and audit readiness
• Experience in retail, multi‑site, or distributed operating environments preferred

• Strong understanding of Service Now ITAM architecture, including HAM Pro, SAM Pro, normalization, reconciliation, and lifecycle states
• Strong knowledge of CMDB, Discovery, Service Graph, and CSDM concepts
• Ability to translate business requirements into scalable, maintainable ITAM solutions aligned to platform architecture
• Experience designing automation‑driven workflows across the asset lifecycle
• Strong understanding of software licensing, asset lifecycle governance, compliance controls, and audit support
• Ability to build dashboards and reporting for asset performance, lifecycle health, spend visibility, and risk exposure
• Strong cross‑functional collaboration and stakeholder management skills

• Serve as the technical owner for ITAM capabilities (HAM Pro / SAM Pro) within the Service Now platform
• Design, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architecture
• Align ITAM with CMDB, Discovery, and Service Graph to ensure a single, trusted source of asset data
• Translate business and operational requirements into scalable, maintainable platform solutions while minimizing technical debt
• Drive automation of asset lifecycle workflows and continuous platform improvement
• Lead asset lifecycle processes from procurement through disposal, ensuring accuracy, auditability, and compliance
• Define and enforce data standards, normalization rules, and governance controls across asset classes
• Establish and support ITAM governance processes for audit readiness and regulatory compliance
• Partner with Information Security and compliance teams to strengthen asset visibility and risk posture
• Identify software license compliance risks and cost optimization opportunities across the enterprise
• Develop KPIs, dashboards, and reporting for asset performance, lifecycle health, and compliance exposure
• Partner with IT, finance, procurement, operations, and vendors to align asset strategy with business outcomes
• Contribute to the Service Now platform modernization program, advancing ITAM as a foundational capability
• Support alignment to CSDM and enterprise data strategy, improving consistency and quality of asset data
• Help mature ITAM into a scalable, enterprise‑grade capability supporting 325+ retail locations

Acceptable level of hearing and vision to perform job duties. Adhere to company work hours, policies, procedures, and rules governing professional staff behavior. Regular office attendance is required.

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.